Why am I getting the message "Quickbooks bill pay isn't available for your business?"

This means they didn't approve your QBO account to use QB Billpay. You can sign up for a free Melio account to integrate with QBO as another option.

https://affiliates.meliopayments.com/quickbooks

You can get $100 cashback to pay the first bill. Make sure to click the Get $100 cashback button to sign up.

https://affiliates.meliopayments.com/cashback

Hello there, frobisherbay2. Allow me to provide details about the QuickBooks Bill Pay eligibility criteria. 

Please note that access to this service is subject to eligibility criteria, credit, and application approval. If you receive an error message, it may be because you are not yet eligible to access this feature. However, you can still submit a request and become eligible to use this feature as long as you meet the criteria. With this, I recommend contacting our Customer Support team to find out when and how you can manage your account to be eligible. They have the necessary tools to check and review your account in a secure environment.

Here's how to reach our experts:

1. Sign in to your QuickBooks Online account.
2. Go to Help (?), then select the Search tab.
3. Click Contact Us.
4. Select the topic to connect with the right expert, or choose Ask about something else and provide a brief discussion of your concern.
5. Click Continue.
6. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Furthermore, you can access this guide on using QuickBooks Bill Pay for QuickBooks Online for future use: Learn about QuickBooks Bill Pay.

Also, you can track bills and record the payments using the program: Enter and manage bills and bill payments in QuickBooks Online.

I'm just a post-away if you have questions about QuickBooks Bill Pay or anything else about QuickBooks by leaving a reply below. Take care and have a wonderful day!

Thank you, I’m having the same problem but the customer service person I spoke with said there was nothing to be done about it. Can you give us a sense of what the criteria are? (She didn’t know). Is Melio a good option?

We appreciate your participation in this thread, kdate. I'm here to route you to the appropriate support for assistance.

I acknowledge that you've previously contacted our technical support team. However, I recommend getting in touch again to thoroughly discuss your concerns. With the tools and expertise available on their end, they can provide you with the information you need on when and how you'll be eligible for QuickBooks Bill Pay.

Here's how:

1. Log in to your QuickBooks Online company.
2. Click on (?) Help, then head to the Search tab.
3. Select Contact Us and Ask about something else.
4. Enter your concern in the designated box, then hit Continue.
5. Choose to Have us call you or Chat with us.

Additionally, please observe their support hours so you can talk with them at your most convenient time.

On the other hand, this material can help you determine the different business types or activities prohibited and restricted for QuickBooks Bill Pay: Intuit Payments Inc. Acceptable Use Policy.

Furthermore, once you're ready to start processing online bill payments, consider browsing this resource for guidance: Learn about QuickBooks Bill Pay for QuickBooks Online.

Get back to us in this forum by replying below if you have additional inquiries in the future about paying bills with Bill Pay in QuickBooks Online. We'll get back to you promptly with all the necessary help to keep you going.

@kdate 

Unfortunately they won't tell you the reason why you can't subscribe. The best alternative is to use Melio as mentioned by 4Gal. Make sure to click the cashback link to sign up.