Why are items not coming out of inventory on quickbooks online after being sold?

When you record purchases and sales, QuickBooks takes care of updating your inventory quantities and values automatically, Callen. The situation you're dealing with is unusual. Rest assured, I'm here to help you figure this out.

To clarify, could you tell me which section of your QuickBooks Online (QBO) account is not reflecting the correct quantity on hand? Is it the Product and Services page, or are you looking at a specific inventory report? Any extra details would be helpful.

In the meantime, we can troubleshoot the issue by logging in through incognito mode or a private window to see if the cache might be causing the problem.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once logged in, try to check your inventory again. If it works, go to your default browser and clear the cache. See Clear cache and cookies to fix issues when using QuickBooks Online for more information.

Otherwise, switch to a different browser like Firefox, Google Chrome, or Safari. The one you are currently on may be having a temporary issue with QuickBooks, and using a new browser for the moment will allow you to get back to work.

You may also visit this resource to know what computer and browser you need for the best QuickBooks experience: System requirements for QuickBooks Online products.

For more information about managing inventory in QuickBooks Online, you can refer to this article: Inventory management.

If you want to gain helpful insights on the things you buy and sell and the status of your inventory, you can find guidance on running a report in QBO in this article: Use reports to see your sales and inventory status in QuickBooks Online.

Are there any questions you're thinking about regarding your inventory items, Callen? We’d love to provide answers.

Thank you, Mirriam.

You are correct, it is in the Products and Services page. One thing that I am considering that could be contributing to the issue is the fact that both my partner and I are using the GoPayment mobile app to record sales receipts. I am the main owner of the QB account so I am not sure if this might have something to do with it? Going to a private browser did not change anything.

Thank you, Mirriam.

The section of QBO I am looking at is the Product and Services page. I tried opening QB on a private browser and that did not change. The only thing I can think of is that because I am the main owner of the QB account, when my partner who is also on the account sends the sales receipts they are not retracting from inventory. Though this still does not really make sense because he is obviously logged into the same account.

It’s great to have you back, Callen! I appreciate your quick response and the extra details you provided. Let me help you clear things up.

When it comes to adding items in GoPayment, only the primary admin user has the ability to add items for all users to sync. If any other user creates an item, it’ll only be visible on their device. I’d also like to know where your partner is creating the sales receipt. Is it on QuickBooks Online (QBO) or GoPayment?

If the sales receipt is generated in GoPayment, you’re correct that this could be causing the issue since items from GoPayment can’t be copied or exported to different accounts. To resolve this, you will need to create a sales receipt in QBO and then match it with the sales receipt from GoPayment after it has been downloaded to QBO. This way, you’ll ensure that your items are tracked accurately in QBO.

To match your transaction to the downloaded item, here's what you'll need to do:

1. Go to the Banking menu on your QBO account, and choose the Banking tab.
2. Select the account you want to review and go to the For review tab.
3. Locate the sales receipt from the GoPayment.
4. If QuickBooks has found a possible match for the bank transaction, QuickBooks displays an outlined green box under the Category or Match column that says 1 record found message to the matching transaction.
5. Tick the boxes next to the transaction and then Accept.

For additional information on managing your bank transactions, check out this article: Categorize online bank transactions in QuickBooks Online.

To give you a better idea about using GoPayments, visit links below:

• Connect QuickBooks Payments to QuickBooks Online
• Receive and process payments in QuickBooks Online with QuickBooks Payments

Hello, the transaction has already been matched with the sales receipt. I am still not seeing the item come out of inventory.

I recognize the urgency of resolving this, Callen. Allow me to direct you to the best available support to handle this immediately.

I appreciate your time and initiative in performing some troubleshooting steps to address common browser-related issues. However, I recommend reaching out to our technical support team since the problem persists. One of our experts can securely check your account and conduct a screen-sharing session to further investigate this matter. Here’s how you can contact them:

1.  Log in to your QuickBooks Online account.
2. Click the ? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose a way to connect with us.

Please check out our support hours to ensure we can address your concerns promptly.

Moreover, I'd like to provide you with these articles that can assist you in managing and monitoring your inventory items, including your top sellers, current stock levels, and the cost of goods:

• Impacts of inventory tracking on balance sheet and profit & loss reports
• Use reports to see your sales and inventory status

Please touch base with me here if you have further questions or concerns regarding your inventory items from the products and services page. I’ll be here to help in any way I can.

@Kevin_C  "I appreciate your efforts in using a private browser to address common browser-related issues. If you haven't already, I suggest clearing your browser's cache and using other supported browsers, as they will provide the best and most secure experience with QuickBooks."

My brother in Christ, using a private browser accomplishes exactly the same thing as clearing your cache in this context.

Your appreciation appears to be as extensive as your literacy.