This is not the experience that we want you to run into, alx2.
For first time users of QuickBooks Payments, the payments will be deposited to your account within 5 business days. This takes a bit longer because we are still setting up your account. They next time you process payments, it would be much faster. You can use this link for reference: Find out when QuickBooks Payments deposits customer payments.
On the other hand, your funds are on hold to keep yours and your client's accounts safe. You might want to see the details in this article: Why are my funds on hold?
If you still didn't receive the deposit within the said period, I'd recommend reaching out to our Payments Support Team. They can further review the transactions for you. You can reach them through this link: Contact Payments Support.
Feel free to get back to us if you need anything else.
