Why can't I access my COA when trying to post to a category?

Sue 128 · ‎February 26, 2022

I'm trying to access my COA while entering a transaction ie: deposit, but the COA will not appear in the drop down only the bank accounts. I need to post this item as a positive to the bank account with the offset being Other Income and a sub that is already set up. I've been using this personal QBs Online since early 2021 and never had this problem before. I'm only using a small number, less than 20, of the 250 COA accounts allowed with my version. Why did it all of a sudden quit allowing the drop downs for any of my COAs? I also cannot access the drop downs when entering checks.

FLSherry · ‎February 28, 2022

I'm having the same problem just this past week! Have you figured it out?

JessT · ‎February 28, 2022

Hi FLSherry,

I've seen reports about this behavior before, but this was already resolved by our engineers. If you haven't already, please do the basic browser troubleshooting steps to see if you're just experiencing random browser issues.

To start, you'll want to sign in to QuickBooks using a private browser. This step disables its extensions and stops the cache from saving your browsing history.

Google Chrome: Ctrl + Shift + N
MS Edge and Firefox: Ctrl + Shift + P
Safari: Command + Shift + N

If can select a category, you can go back to your regular browser and clear its cache. If not, please try other browsers to see if we get the same thing.

If nothing works, please contact our QBO Support, so they can start a screen-sharing session to gather more details and revisit the case. You may share this number with them: INV-64090.

I'm just right here if you have additional questions. Take care and have a good one!

FLSherry · ‎March 09, 2022

Jess,

RE: INV-64090

This has been an ongoing QB Online problem since February 20, 2022.

I've completed the steps above regarding my Firefox browser, clearing cache and this did not revolve.

We spent 2 hours yesterday, March 8th, 2022, with a Quickbooks online support representative to no avail.

We asked to speak to another representative and she said that this was STILL AN ONGOING PROBLEM AND THE QB ENGINEERS WERE STILL WORKING ON THE PROBLEM. Please quit telling us that this is resolved, IT HAS NOT been RESOLVED!

We are still unable to enter our deposits as if March 9, 2022.

Will we receive credits to our accounts for lack of use availability?

WHEN WILL THIS PROBLEM BE RESOLVED?

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Why can't I access my COA when trying to post to a category?