Why can't I save my budget? When I enter it and hit save it just spins and spins.

Let's make sure that you can save your budgets in QBO, teresaelliott7-g.

There are times that too much cache or data in your browser can cause errors or unexpected issues when working in QuickBooks Online. 

Start by using an incognito/private browsing session or a different browser. Here are some of the keyboard shortcuts to quickly open an incognito session: 

• Ctrl + Shift + N  for Google Chrome
• Ctrl + Shift + P for Firefox
• Control + Option +P if you're using Safari
• Ctrl + Shift + P for Microsoft Edge

 
Once done, log back in and check if you can already save the budget. If you go back to regular browsing and follow the steps in this article to delete temporary internet files: Clear Cache And Cookies To Fix Issues When Using QuickBooks Online. 

Let me also recommend a couple more articles for additional guidance and reference: 

• Set Budget Targets for Each Class
• Create and Import Budgets Into QuickBooks Online

The Community is always here to help if you need anything else. Just reply below or post new questions and we'll be glad to answer them for you. 

Hi teresaelliott7-g,

Hope you’re doing great. I wanted to see how everything is going about not being able to save your budget. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

But in a private browser, I am not seeing the option to import a budget?

Thank you for coming back on this thread and for following the troubleshooting steps outlined above, @keustice.

I've got some information and workarounds with your budget concern in your account. This way, you can import your budget data into QuickBooks without a moment's delay. 

Importing budget is available in QuickBooks Online Advanced. If you're using this, you can follow the steps below to accomplish this. 

1. Go to the Gear icon and select Budgeting.
2. Choose Import budget and select the Sample.csv link to download the template. 
3. Save the file on your computer. 

If the issue persists, I'd suggest contacting our technical team. Our support has available tools to investigate your account in a secure environment and send a ticket to our engineers for further examination. 

Here's how: 

1. Go to the Help menu, then click Contact Us. 
2. Type your concern in the box and tap Let's talk. 
3. Choose either Get a call or Start a chat. 
4. Complete the required data and submit the request.

Ensure to call them within business hours to make sure we can cater to your concern promptly.

Although if you're using QuickBooks Online Plus, I'd recommend manually creating the budget into the system. Another option is to look for a third-party application that offers import functionality. You can visit our QuickBooks apps to find one. 

Additionally, you have an option to run Budget Overview and Budget vs. Actuals reports. From there, click the Save customization, then after that, you can export the data into Excel or as PDF. Thus, you can review the information anytime outside QuickBooks. See the sample screenshots below for your reference. 

Lastly, to learn more about creating, editing, and managing budgets in QBO, you may check this article: How to create, edit, and manage budgets.

If there's anything else you need help in your budget, please feel free to reach back out. I'm glad to assist you. Keep safe. 

I am having the same challenge saving a new budget in QBO. I'm able to create and save the initial budget. We track by by class (there are nine classes) and when I attempt to add budget amounts to a subdivided budget classes and click Save, the button gets dark and nothing ever happens. I can get one or two Saves in, and then it becomes unresponsive to any others.

I've let it sit for up to 30 minutes and nothing. I've deleted and created multiple new budgets and the identical behavior always occurs - Save is unresponsive once I start to enter multiple budget amounts into classes.

Per the suggestions on this thread:

 - I've tried different browsers (Chrome and Firefox).

 - I've tried incognito/private tabs on both browsers.

 - I've cleared cache and browsing history on both browsers.

 - I've tried different browsers on an entirely different computer.

I wish I could import but regrettably, the lack of class support for importing budgets makes that option impossible.

Please advise, thanks.

Jamie

I know this hasn't been an easy process for you, jamie312.

I appreciate you for performing some troubleshooting steps to get around the issue. Let me provide some details regarding this issue and help you point you in the right direction for support so this gets sorted out immediately.

We've already received reports that some users have also encountered the same issue where you are making edits to an existing budget. Still, then the Save button is greyed out, so you can't save your changes. Rest assured, our Engineering Team is aware of this and is working diligently to resolve it.

To get you in the loop on the latest updates on the issue, I encourage you to contact our Customer Care Team. This way, they'll add you to the list of affected users and notify you via email of the resolution updates. 

Here’s how:

1. Log in to your QuickBooks Online account.
2. Click the ? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose a way to connect with us.

Please review our support hours to ensure we can address your concerns promptly.

In addition, you can check out this article to learn more about how to focus on the details that matter most when you pull up reports in QBO: Customize reports in QuickBooks Online. 

I appreciate your patience while we’re working to fix this. If you get in touch with them, kindly let me know how it goes, as I want to make sure this gets taken care of. Take care!

I have the same issue and it still isn't fixed.  The rep I spoke with said engineering is working on it. It has been two days now.  Can't this issue be elevated within engineering?  I am now missing deadlines on reporting.   I was told it is Investigation Code INV-78357  

I appreciate you joining this thread, Cara999. Allow me to chime in and share additional information to help you resolve the issue.

I can see how relevant it is to make any changes to an existing budget and automate your business finances. For now, we're unable to provide a specific time frame for when this will be fixed. Don't worry, our product engineers are working on this and will prioritize resolving the issue so you can get back to business seamlessly. Also, you'll receive an email update once this gets resolved for you.

Furthermore, you can check out this reference to guide you in customizing and adding specific details when running your reports: Customize reports in QuickBooks Online.

Feel free to reply again in this thread if you need additional assistance when doing other QuickBooks tasks. We'll gladly help you anytime. Take care.

Autosave is not saving budget changes and the green save button in bottom right does not work, Save works in other applications

I appreciate your participation in this discussion thread, Jackson18. Let me assist you in resolving the issue of your budget not being saved.

There are multiple reasons why we're not able to save it. Often, one of them is QuickBooks ends up being poorly configured due to overloaded data sites.

I suggest using a private browser that does not temporarily store files. 

You can refer to these keyboard shortcuts, to open an incognito window: 

• Google Chrome: Press Crtl+Shift+P
• Microsoft Edge & Mozilla Firefox: Crtl+Shift+N
• Safari: Press Command+Shift+N

If you still having the same issue, try using another supported browser. It will help us determine if the issue is only specific to your current browser. If you can save the budget you are trying to create, I recommend returning to your regular browser and clearing cache and cookies. 

However, if the issue persists, I suggest contacting our support team for further assistance.  

You may also want to refer to this article to know further information about budgeting: Create budgets in QuickBooks Online.

Moreover, let me share these articles that can assist your budgeting:  

• Set budget targets for each class in QuickBooks Online
• Manage billing, payment, and subscription info in QuickBooks Online

If you have any concerns regarding your budget not saving, please feel free to respond to this thread or start a new one. Have a wonderful day and take care.