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walterb369369
Level 1

Why cant you get through.. This is extremely horrible customer service. Cant get through online so it gives you a phone number then you call fellas you to go on line

 
3 Comments 3
Just_me
Level 11

Why cant you get through.. This is extremely horrible customer service. Cant get through online so it gives you a phone number then you call fellas you to go on line

The only way to reach/ talk to anyone, is to request a callback.  They have a chat, too, but no one EVER responds.  Still not the best customer service.  

 

You can always post your question here, and see if anyone might have an answer for you.

mapugh2
Level 1

Why cant you get through.. This is extremely horrible customer service. Cant get through online so it gives you a phone number then you call fellas you to go on line

I had a similar issue yesterday.  Try this number to bypass the automated system.  [Removed by Moderator]. Good luck

GraceC
QuickBooks Team

Why cant you get through.. This is extremely horrible customer service. Cant get through online so it gives you a phone number then you call fellas you to go on line

Hello there, @mapugh2.

 

You've got me here to help you with any QuickBooks concern. Can you please me with some details as to what you were experiencing, I would be happy to take a look so we can sort your issue out.

 

On the other hand, If you'd like to speak with one of our experts from the QuickBooks Support Team, you can reach them through chat or request a callback.

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Select Contact Us to connect with a live support agent.

To ensure we address your concern on time, check out our support hours page. It will show you how to send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead.

 

In case you want to learn more about navigating your QuickBooks Online (QBO) account, visit our Help articles page for reference.

 

Please let me know if you have other questions. I'm always right here to help.

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