Why do you have to choose an account from a list? If the exact account number is entered and the account name pops up it will not go into the account field.

Thank you for visiting the Community today, TH76.

Dealing with unusual responses in the online program can be challenging. Let's work together to troubleshoot and ensure a smooth experience with QuickBooks Online (QBO).

QuickBooks Online (QBO) performance depends on your computer's processing power, internet connection bandwidth, and available memory (RAM). If any of these areas are lacking, it may affect its performance.

Ensure a seamless experience with the online program by checking out this article: System requirements for QuickBooks Online products. It outlines the system requirements your computer and browser should meet for optimal usage

If your device meets the specifics listed in the article, launch QBO in incognito mode or private browsing. This prevents internet files from being saved, eliminating the potential for webpage issues.

Here are the shortcut keys in each browser:

• Google Chrome: Press Ctrl + Shift + N.
• Safari 11 or newer: Press ⌘ + Shift + N.
• Mozilla Firefox: Press Ctrl + Shift + P.
• Microsoft Edge: Press Ctrl + Shift + P.

Once logged in, create a journal entry and enter the account number or tab from one field to another. If you can carry out these tasks smoothly, clear your browser's cache to improve browsing performance and resolve loading issues. Otherwise, utilize a supported browser to determine if the current one you're using is causing the problem.

I've got this great resource that contains tips to improve the working performance of QBO: Why is my QuickBooks Online slow?

Here are some useful links to help improve your navigation within the program, switch debits and credits on the journal entry, and accomplish other banking tasks:

• Keyboard shortcuts for QuickBooks Online
• Reverse or delete a journal entry in QuickBooks Online
• Find help with bank feeds and reconciling accounts

Keep in touch if you encounter any hiccups while working in QBO or if you have any other questions about adding an account to transactions. I'm always available to assist you and provide the necessary support, TH76. Have a good one. 

Why is this also happening in the quickbooks online app?  It seems to me that if it was a cache issue it wouldn't also be happening in the app.  Usually the app is more stable than the version you use din the browser.

Thanks for checking back with us, @TH76.

The QuickBooks Online app also stores cache. This is to save time when loading repetitive data and images. Over time the files can become outdated and corrupted, causing issues such as the one you're experiencing. I'm including some quick troubleshooting steps that you can use to clear the stored cache and refresh the apps data below. 

To clear the cache: 

1. Close and restart the app.
2. Open your device Settings.
3. Select Apps.
4. Choose the QuickBooks app from the list, then select Storage.
5. Select clear data.
6. Power down and restart your device again.

To refresh the apps data: 

If you're using an iOS, follow the steps below:

1. Go to Menu ☰ and tap Help & Feedback.
2. Tap Refresh Data.
3. Click Refresh to confirm.
    

Otherwise, refer to this instruction for Android:

1. Go to Menu ☰, then select More Options ⋮.
2. Tap Settings, and click Refresh Data.
3. Tap YES to confirm.

Please let me know if there's anything else that I can assist you with. Take care! 

Unfortunately I don't see storage as an option.  I'm using a new laptop with W11.  Does that make a difference?

We appreciate you getting back here in the thread, @TH76. We'll share details to help you get through this and improve your QuickBooks Online (QBO) experience.
 

Please be aware that the QBO mobile app and the browser version have different interface or view designs. That said, what the previous representative's steps provided can only be performed using the mobile app, and some options won't be available if you're using the web version of the program. 

If you want to stick to using your laptop device, you can follow the troubleshooting method provided by our colleague, @Rasa-LilaM. This way, you can clear your cache and cookies and rule out the possibility of having a problem with your browser. 

Moreover, we're providing these handy articles to know more about what features available in the mobile version, and help you manage your billing subscriptions:

• Compare mobile app features.
• Manage billing, payment, and subscription info in QuickBooks Online.

It's always our pleasure to help you again if you have other questions or need assistance managing transactions inside QuickBooks, @TH76. Feel free to drop by anytime so we can respond right away. Have a good one.