Hey there, @sznupka.
Since your concern is sensitive and requires confidential information, I'd like to direct you to our Customer Care Team so that this gets addressed securely and promptly. They have the tools that can look into your account and provide you the support you need.
Here's how to get in touch:
- Go to Help.
- Click on Contact Us.
- Enter your questions or concerns and click on Let's talk.
- Choose how you want to get contacted.
Due to the pandemic, we have limited support, and we're also getting lots of customer requests. You can review our support hours to ensure they can assist you on time.
You can also visit our Community Help website that shares helpful articles to read on topics like account management, banking, reports, and more. Just select a subject from the Topics drop-down menu.
Don't hesitate to comment below if you need further assistance. I'm always here to help. Have a good one.
