Why is my client getting an error message when trying to pay an invoice via bank transfer?

Let's get rid of the error so your client can pay invoices via bank transfer, dirtdiva79.

Before we start, I'd like to ask the exact error message the client is seeing so I can check if there's a report about it, a screenshot maybe.

Meanwhile, you'll want to check if the Online invoice option  is selected in your settings. This will help ensure your client can make their payments online. Let me show you how:

1. Go to Settings ⚙ and then Account and Settings.
2. Select Sales, then Online delivery.
3. Choose Online invoice from the Additional email options for invoices section.
   
4. Click Save, then Done.

If you've already set up this setting, your clients can clear the web browser cache. This can help the payment link to work properly.

Or right-click the Review and pay button in the invoice email and copy the URL. Then, open a different browser and paste the link into the address bar. 

I've added this page to learn how to accept customer payments for online invoices: Take and process payments in QuickBooks Online. 

In case you need customers to pay invoices using credit cards, you'll want to add the payment method on QuickBooks. Then. mark those payment options before sending the invoice.

I'll keep this post while waiting for your response. Thank you and stay safe dirtdiva79.

@dirtdiva79 

As a backup option, ask your client to utilize MP to pay your invoice for free (excluding CC payment).

https:// melio.grsm.io/quickbooks

Hello and thanks for your reply. I've attached a screenshot of the client's error message he receives. I already set up my online invoicing how you described, so I know that's not the issue. I'll explain to him your cache clearing and right clicking instructions, and see if that does it.

Thank you