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kaseythomas-tnr
Level 1

Why is my open customer invoice not showing up under receive payments?

 
Solved
Best answer September 02, 2020

Best Answers
AileneA
QuickBooks Team

Why is my open customer invoice not showing up under receive payments?

Hello, kaseythomas-tnr. 

 

The great news is, you've come to the right place, and I got your back, and I have troubleshooting steps to help resolve this issue. To isolate this case, we can perform basic browser troubleshooting by clearing the cache to fix the issue.   

 

There are times that the browser is full of frequently accessed page resources, causing some unusual responses. We can start by accessing your account in a private browser. This mode doesn't save your searches, visited pages, log in details, and cookies.      

 

You can use the shortcut keys that I've listed below.    

 

  • Ctrl + Shift + P (Firefox)  
  • Command + Shift + N (Safari)  
  • Ctrl+ Shift + N (Google Chrome) 

 

If you're able to locate the open invoice using a private browser, you may need to clear the cache of the regular browser you're using. Clearing the cache or cookies is the best way to get a clean slate for your browser.  Alternatively, you can use other compatible browsers. It could be that the one you're currently working on has a temporary issue with QuickBooks.  

 

 

all sales.PNG   

Reach out to me whenever you have additional questions or concerns. I'm here ready to help you. Have a good one, and stay safe

View solution in original post

2 Comments
AileneA
QuickBooks Team

Why is my open customer invoice not showing up under receive payments?

Hello, kaseythomas-tnr. 

 

The great news is, you've come to the right place, and I got your back, and I have troubleshooting steps to help resolve this issue. To isolate this case, we can perform basic browser troubleshooting by clearing the cache to fix the issue.   

 

There are times that the browser is full of frequently accessed page resources, causing some unusual responses. We can start by accessing your account in a private browser. This mode doesn't save your searches, visited pages, log in details, and cookies.      

 

You can use the shortcut keys that I've listed below.    

 

  • Ctrl + Shift + P (Firefox)  
  • Command + Shift + N (Safari)  
  • Ctrl+ Shift + N (Google Chrome) 

 

If you're able to locate the open invoice using a private browser, you may need to clear the cache of the regular browser you're using. Clearing the cache or cookies is the best way to get a clean slate for your browser.  Alternatively, you can use other compatible browsers. It could be that the one you're currently working on has a temporary issue with QuickBooks.  

 

 

all sales.PNG   

Reach out to me whenever you have additional questions or concerns. I'm here ready to help you. Have a good one, and stay safe

View solution in original post

kaseythomas-tnr
Level 1

Why is my open customer invoice not showing up under receive payments?

This did help. As long as I go through the invoice to receive payments, then I have no problem now. If I go through receive payments only, then some open invoices are not there. Thank you for your help.

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