Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.
robin83
Level 1

Why is my Paid Bill not showing up in the register?

I paid a bill on line and recorded it through Pay Bills, but it is not showing up in the Bank Register.
2 Comments 2
Rose-A
Moderator

Why is my Paid Bill not showing up in the register?

I'd be happy to assist you today, robin83.

 

To get this sorted out, as an initial step, you might want to check if you're opening the correct account payment register. To do that, open the bill payment transaction and double-check the Bank/Credit account section.
 

 

After that, let's go back to your Chart of Account, find the bank and open its register. Here's how:

 

  1. Click Account in the left panel and choose Chart of Accounts.
  2. Find the bank and click View register.
  3. Filter the Date and the Transaction Type.
  4. Tap Apply.
  5. You should be able to see the Bill Payment from there.

 

However, if you're still unable to see the paid bill from there, you can press the F5 key on your keyboard to refresh the page. If you're still getting the same result, we can do some of the basic troubleshooting steps. Use these keyboard shortcuts:

 

  • Google Chrome: press Ctrl Shift N.
  • Mozilla Firefox: press Ctrl Shift P.
  • Safari: press Command Shift N.

 

Once signed in, go back to register and check the transaction from there. If it rectifies the issue, go back to your main portal and clear its cache to remove the browser's history or you can press CTRL+Shift and Delete key on your keyboard altogether. You may also try accessing your account using another supported browser.

 

The following pointers below are good references. This will provide you steps on how to remove columns on your bank register as well as on what other transactions you can quickly add:

 

Add transactions to account registers in QuickBooks Online.

Find, review, and edit transactions in account registers.

 

I'm only a post away if I can be of additional assistance while working in QuickBooks. Wishing you the best. Have a good one.

Rose-A
Moderator

Why is my Paid Bill not showing up in the register?

Hi, robin83.

 

Hope you're doing great. I wanted to see how everything is going about the paid bills not showing on your bank register. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.

 

Looking forward to your reply. Have a pleasant day ahead!

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.

Need to get in touch?

Contact us