Why is QB charging me fees for every time a customer pays their invoice? I was not notified about these charges.

I can tell why there's a fee when customers pay their invoices, yamileth-palletm.

QuickBooks Payments charges a fee each time you process a transaction. Always check the QuickBooks Payments website for the latest plans and processing fee rates. 

Also, you can browse this link to learn about processing fees: Standard Payment Fees & Rates.

After you process payments, QuickBooks puts the money in your bank account. It uses the bank account you picked when you signed up for QuickBooks Payments.

The time it takes to get the money into your bank account depends on your product and payments plan. You can check the status by following these steps:

1. Sign in to the Merchant Service Center.
2. From the homepage, select Activities & Reports and then Deposits.
3. Select the date range in the Dates field, then click Search.
4. Successful deposits have Funded in the Status column.
    

Learn more about this through this article: Find out when QuickBooks Payments deposits customer payments.

Keep me posted if you have follow-up questions about this by commenting below. I'll be around to provide the information about fees when taking payments from customers.

@yamileth-palletm 

It is their new policy. You can use a 3rd party processor to accept ACH payments for free. 

Like what?

@daphtbay 

If you are running a B2B business, explore these ones

https://veem.grsm.io/veems

https://melio.grsm.io/get-paid

Thank you. I will explore those options.

my business is different than B2B. I offer services eg. organizing, cleaning and/or gardening.

the ACH fees as practical as they are for my customers is just not working for me.

If you are running a B2C company, explore a 3rd party merchant service

If I take a payment via a check and deposit that myself in my bank, why is there a fee from QB for this? This seems wrong to me. Take money when QB did nothing to process that payment.

receiveI got your back, @DWH _100.

First off, allow me to share some information about fees in QuickBooks. 

If you have QuickBooks Payments in QuickBooks Online (QBO), there's a fee every time you process a transaction. These fees depend on how you processed the payment. Refer to the image below for your reference:

However, since you take payments via check, there shouldn't be fees and you wouldn't be charged with anything. With this, I would recommend reaching out to our Customer Support Team so they can check where these charges came from. 

I'd be glad to input the steps how:

1. Go to the Help icon and select Contact us in the Search tab.
2. From the What can we help you with field, enter your question.
3. Click on Continue.
4. Choose either Appointment, Callback, or Chat.

Moreover, if you want to see the remaining balance or payables for your customers, you can run the Customer Balance Summary report. To know how to run this, and other financial reports, feel free to read through this article: Run reports in QuickBooks Online.

I'll be willing to lend a hand if you have further questions about QuickBooks fees. Just hit on the Reply button and I'll get back to you. Take care.