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Level 1

Why isn't my customer receiving emailed invoices? I sent it three times with and without her address. Note: I didn't receive my usual copy either.

 
3 Comments
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Content Leader

Why isn't my customer receiving emailed invoices? I sent it three times with and without her address. Note: I didn't receive my usual copy either.

Hey there, info93.

 

Thanks for taking the time to visit the Community. I'd be glad to provide some insight on your question about your customers not receiving their emailed invoices.

 

To isolate this issue, I recommend clearing the cache in the internet browser first. The cache can become bogged down with older data, which can potentially cause performance errors in QuickBooks Online. This article will walk you through the process, depending on which browser you're using: https://quickbooks.intuit.com/community/Getting-Started/How-do-I-clear-my-browser-cache-and-temporar....

 

If the problem persists after trying this, it may be related to a known issue. The engineers are aware and are working hard to get this resolved as quickly as possible. I recommend calling in to speak with a member of the Support Team. An agent will be able to add you to the list of affected accounts. Once you've been, you'll then receive email notifications regarding the fix. The number to speak with an agent is 1-800-488-7330. The most up-to-date contact information can be found here: https://help.quickbooks.intuit.com/en_US/contact.

 

With this information you'll be back up and running soon. Please don't hesitate to contact me if you have any other questions.

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Level 1

Why isn't my customer receiving emailed invoices? I sent it three times with and without her address. Note: I didn't receive my usual copy either.

Mine is doing this as well however it isn't just Invoices not being sent, it is Quote's (Estimate's) as well. This is ridiculous. You can't run a business when you can't send them through a Quote or Invoice that is Required.

 

The only solution QuickBooks Support can suggest is to try editing or replacing your email in the account settings - this does not work. I have tried different browsers - Internet Explorer and Google Chrome which makes no difference, they are still not being sent.

 

The customer service number you have to call can not be called from Australia and the number that I used to be able to call from Australia has been disconnected and replaced with a message to call the American number that as I said doesn't work. This is incredibly frustrating and starting to be infuriating! I'm just trying to run a business and make a living. 

Highlighted
QuickBooks Team

Why isn't my customer receiving emailed invoices? I sent it three times with and without her address. Note: I didn't receive my usual copy either.

Hi there, @Steph89

 

Thanks for voicing out your concerns and for letting us know about your experience. I understand what you're going through right now especially the urgency to get this issue resolved right away. 

 

At the moment, there's an investigation going on about Estimates. Our engineers are now working tirelessly to get this fixed as soon as possible.

 

We're encouraging all affected users to contact our support and ask them to add you to the list for INV-42833. You can call our QuickBooks Support Australia. Once added, you'll be notified via email regarding the status and its progress. 

 

Please let me know if you need help with anything else. I'll be here to help. 

 

 

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