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Level 2

Why will customer shipping address not populate in purchase orders anymore? For new customers it also use to pull from online if they were established...thats gone too.

 
Solved
Best answer July 22, 2020

Best Answers
ReyJohn_D
Moderator

Why will customer shipping address not populate in purchase orders anymore? For new customers it also use to pull from online if they were established...thats gone too.

It could be because of the piled up cache, @play.

 

Let me sort things out for you to help ensure the customer shipping address will populate on your purchase orders.

 

In QuickBooks Online, a purchase order (PO) uses info from the vendor profile to populate on the transactions. Then, we select a customer name in the Ship to field to have its address show up.

 

Thus, let's ensure to input the shipping address on the customer profile. Here's how to verify it:

 

  1. Go to the Sales menu, and then choose the Customers tab.
  2. Look for and open the customers associated with the purchase orders.
  3. Select Customer details, and then click the Edit button.
  4. On the Customer Information page, check if you have entered the shipping address. If you haven't already, please enter one.
  5. Make sure to check the Same as the billing address box, and then click Save once done.

    B84.PNG

If everything's fine, and the details won't still show up on your purchase orders, we can use a private browser to isolate the issue. This is a good place for us to start since it doesn't store cache which prevents QuickBooks Online (QBO) from acting strangely. Here are the shortcut keys we can use to proceed:

 

  • Ctrl+ Shift + N for Google Chrome A63.PNG .
  • Ctrl + Shift + P for Mozilla Firefox A64.PNG and Microsoft Edge A65.PNG .
  • Command + Shift + N for Safari A66.PNG .

 

Then, let's create a dummy purchase order and check if the shipping address populates.

 

If it works, clear your browser's cache to remove the stored files and perform the task again using a regular browser. However, if the problem persists, use another compatible browser instead.

 

Also, there are a couple of purchase order reports that you can choose from in QBO. Just go to the Reports menu and then hover down to the Expenses and vendors section. Below are some examples:

 

  • Open Purchase Order Detail report shows your open purchase orders, grouped by item and/or account. Includes the total, received, and balance quantities and amounts.
  • Purchases by Product/Service Detail report for your purchases, grouped by product or service.
  • Purchases by Vendor Detail report gives you the info of all purchases, grouped by vendor.

    B85.PNG

You can also customize them to personalize their formats and details. Check out this article for the steps on how: How to customize reports.

 

I'm always to lend a hand if you have more questions about managing your purchase orders or other QuickBooks-related concerns. Take care and stay safe always.

View solution in original post

3 Comments
ReyJohn_D
Moderator

Why will customer shipping address not populate in purchase orders anymore? For new customers it also use to pull from online if they were established...thats gone too.

It could be because of the piled up cache, @play.

 

Let me sort things out for you to help ensure the customer shipping address will populate on your purchase orders.

 

In QuickBooks Online, a purchase order (PO) uses info from the vendor profile to populate on the transactions. Then, we select a customer name in the Ship to field to have its address show up.

 

Thus, let's ensure to input the shipping address on the customer profile. Here's how to verify it:

 

  1. Go to the Sales menu, and then choose the Customers tab.
  2. Look for and open the customers associated with the purchase orders.
  3. Select Customer details, and then click the Edit button.
  4. On the Customer Information page, check if you have entered the shipping address. If you haven't already, please enter one.
  5. Make sure to check the Same as the billing address box, and then click Save once done.

    B84.PNG

If everything's fine, and the details won't still show up on your purchase orders, we can use a private browser to isolate the issue. This is a good place for us to start since it doesn't store cache which prevents QuickBooks Online (QBO) from acting strangely. Here are the shortcut keys we can use to proceed:

 

  • Ctrl+ Shift + N for Google Chrome A63.PNG .
  • Ctrl + Shift + P for Mozilla Firefox A64.PNG and Microsoft Edge A65.PNG .
  • Command + Shift + N for Safari A66.PNG .

 

Then, let's create a dummy purchase order and check if the shipping address populates.

 

If it works, clear your browser's cache to remove the stored files and perform the task again using a regular browser. However, if the problem persists, use another compatible browser instead.

 

Also, there are a couple of purchase order reports that you can choose from in QBO. Just go to the Reports menu and then hover down to the Expenses and vendors section. Below are some examples:

 

  • Open Purchase Order Detail report shows your open purchase orders, grouped by item and/or account. Includes the total, received, and balance quantities and amounts.
  • Purchases by Product/Service Detail report for your purchases, grouped by product or service.
  • Purchases by Vendor Detail report gives you the info of all purchases, grouped by vendor.

    B85.PNG

You can also customize them to personalize their formats and details. Check out this article for the steps on how: How to customize reports.

 

I'm always to lend a hand if you have more questions about managing your purchase orders or other QuickBooks-related concerns. Take care and stay safe always.

View solution in original post

play
Level 2

Why will customer shipping address not populate in purchase orders anymore? For new customers it also use to pull from online if they were established...thats gone too.

I didn't have shipping same as billing checked!  That made it work!  Thank you!  Can you also answer this one:  When I go to enter new business customers it would pull up D&B profile...That no longer works for me...is there an easy fix to that too?

ReyJohn_D
Moderator

Why will customer shipping address not populate in purchase orders anymore? For new customers it also use to pull from online if they were established...thats gone too.

You're most welcome, @play.

I'm glad to know that the solution help resolve your issue.

 

To answer your question, yes, there is. We can use an incognito browser to prevent unusual QuickBooks Online behavior due to full cache data. Please refer to the shortcut keys in my previous reply to access one.

 

If you got it to work this time, let's clear your browser's cache to delete the stored files and then do the task again using a regular browser. If the same thing happens, utilize another supported browser.

 

Also, you can check out the Inventory and projects section of this handy resource for more tips on how to manage your purchase orders: Community help articles.

 

Click the Reply button if you need more help with managing your purchase orders or anything else related to QuickBooks. Have a good one.

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