QUESTION: What’s the biggest “shift” you’ve made around accepting payment?

Great article!  I finally am accepting credit cards as payments.  I resisted for so long.  But it's all about cash flow.  And in QBO you can automate everything. The entire process.  It has been a game-changer for me.  And my customer's love it!

Good for you, @lynda, and great feedback on QBO - thanks :smileyhappy: Automation is key!

I find I'm often resistant to changing things up, even if I know that it's something that will help my business. And apparently I'm not alone: QuickBooks just completed a survey of small-business owners finding that despite overwhelmingly positive feelings about automation technologies, many just aren't set up to take advantage of them (cloud hosting, for example). 

Just curious: What do you think had been holding you back from accepting credit card payments in the past, even though you knew your customers would appreciate the flexibility?

Easy answer:  The fees!   :)    I am cheap, or as I like to call it cost conscious

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LOL, no shame in that @lynda!

It's funny: For the longest time I hesitated to have my clients pay via PayPal because of the fees ("hey, that's my hard-earned cash!"), but in the end the ease of use trumped the few dollars per invoice I was paying for the service. Money talks, but sometimes convenience talks just a bit louder :smileyhappy: