I have been using QuickBooks for many many years. I am not sure if anyone else absolutely dreads call for support. It is a complete nightmare on every level.
In November 2025, I had an issue with my financial institution closing one of my accounts without notice. I processed my bi-monthly payroll as I always due. The transaction bounced. I was contacted by Intuit stating that I needed to wire transfer the funds to Intuit to cover the transaction,as well as a small fee. No problem, I did this instantly as I did not want to not disrupt my business. I dealt with my back, updated my accounts in my QuickBooks software and thought all was resolved.
WRONG!!!!
To this day, it is now March 19th, 2026, I can not send payroll, vendor payments or my taxes. I have called several times and have talked to many "experts" and literally have gotten NOWHERE. Each "Expert" tells me the exact same thing. "they are escalating my call to level 2 support and it will take 3 - 5 days to get a response. I am still waiting, and waiting and waiting.
When I do try to process any sort of payment, I get an error message stating my account is on HOLD and a with an 888 number to call to resolve the issue. I have called this 888 number only to be told it is not active and to log into my system, hit F1 to reach support.
I have done this many times. Many times.
I am beyond frustrated. I paid a lot of money for software I can not use and can not get sufficient support for.
I have had to set up all my vendors and employees directly in my bank software so they can get paid. I manually pay my taxes. These are not big issues, but why am I paying for a software program that is completely unusable to me? No one will fix the issue or help me with the issue. I do not know what to do at this point. I have never had such a bad taste in my mouth for a business like this in my life, and I am not young.
