Can not record Sales Tax Payment in Quickbooks Tax Portal. Has anyone successfully addressed this problem?

Welcome to Community space, @mary173. 

It's essential to process sales tax payments on time. With this, I've got news for you.

I've checked my resources and found a new investigation report about recording sales tax payments in QuickBooks Online. As much as I want to assist you further, it would be best for you to contact our Support Team for further guidance. They will add you to the list of affected users so that you can receive updates on the progress via email.

Here's how:

1. Go to the Help icon and choose Search.
2. Click the Contact Us button and enter your concern.
3. Press Continue.

Please note our operating hours so you can contact us timely. For other ways to reach us, refer to this article: QuickBooks Online Support.

Once everything is settled, follow the detailed instructions in this guide: File and pay your sales tax return in QuickBooks Online.

You can check out this reference for additional tips about handling Automated Sales Tax: Set up and use automated sales tax in QuickBooks Online.

Our engineers are looking into the issue to provide an effective solution. We'll update this thread once fixes are available. In the meantime, let me know if there's anything else I can do for you. I'll be here to assist you.

I am in the same boat.  Everything has simply disappeared in the tax portal.  So irritating.  I suspect I will get to spend hours on the phone on hold hoping to get someone with an answer.  If I find the answer I'll come back andpost it.

Hi CoyoteRun1,

I understand your concern about the missing display in the Tax section. If you haven't already, you can do      some basic troubleshooting steps. Start by signing in to QBO using a private or incognito window. This will prevent the browser from using cached files that may contain damaged, misconfigured, or outdated data.

If you see the contents in the Tax section using the private window, you can then go back to your regular browser and clear the cache.

Let me know how the instructions work for you.

Clearing cache and incognito browser do not address the problem. This has persisted despite explanations that the problem is being escalated. When will a solution be available?

Hello there, @mary173.

Currently, we have an ongoing investigation (INV-96878) about being unable to record Sales Tax Payments in the QuickBooks Tax Portal. Rest assured that our engineers are doing their best to fix it as soon as possible. 

I understand the importance of recording Sales Tax Payment in QuickBooks Online (QBO). For now, it is best to contact our QuickBooks Online Support Team so they can include you in the list of affected users. This way, they will be able to notify you as soon as any solution is available.

Here's how:

1. Go to Help.
2. Select the Search tab, then choose Contact Us.
3. Type in your issue or concern in the field.
4. Hit Continue.
5. Click the Chat or Callback option.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

For more detailed steps, please refer to this article: QuickBooks Online Support.

For future reference, If you need to make changes or delete your sales tax payments, please refer to this article.: Manage sales tax payments in QuickBooks Online.

Please feel free to comment below, if you have any other concerns about Sales Tax or other QBO-related concerns. I'll be here to assist you.