Georgia Form G-7SW

Let's make sure we'll be able to sort this out, Barbara.

This usually happens when you're experiencing a browser-related issue. We can perform some troubleshooting steps to fix the problem. Use the shortcut keys below to access a private window (incognito):

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N
• Microsoft Edge: Ctrl + Shift + P

When using incognito mode, this deletes cookies and browser history leaving them clean and easy to access any websites and error-free. Once done double check if the form is already available. If so, go back to the main browser to clear its cache and delete some outdated files that might be the cause of the error. Otherwise, use a supported, up-to-date browser.

However, if the form is still unavailable, I suggest reaching out to our support team. This way, they can check what is happening and investigate further. They have the tools to pull up your account in a secure environment.

Moreover, you have the choice of how you want your payroll tax filings to be handled. To know more, this article explains how to pay and file our federal, state, and local taxes:
 

You're always welcome to post a reply here if there's anything else you need when filing your state tax. I'll be around to help you out again. Thanks.

Thanks for the suggestions, but they didn't work.  I contacted the support team before I posted this question in the community and She was unable to help me get this sorted out, even though she could see the form to file from her end.  I have another client that uses QBO and their GA 7 is showing up just as it should be.  The only difference is that company is a monthly payer and this client is a semi weekly payer, thus the SW on the end of the file name.  If you have any other suggestions please let me know.

Hi there, @BarbaraD1943. We have details to help you get through and get the form you need to continue filing them inside QuickBooks Online (QBO).

Reading through your post, you'll want to ensure that in your Payroll settings, you've also selected Semi-Weekly in the How Often Do You Pay Your Taxes Section. This way, everything checks out, and you'll get the form you need to finish filing. We'll write down the steps to get you going:

1. Access your QuickBooks Online company.
2. On the top-right corner, click the Gear icon.
3. Select Payroll settings.
4. Locate Georgia tax, and then click the Pencil icon.
5. Review your setup and then ensure Semi-Weekly is selected.
6. Once done, click the Save button.

Furthermore, here's an article to help you  wrap up this year's payroll and prepare for the next: Year-end checklist for QuickBooks Online Payroll.

We're open 24/7 if you need further assistance managing tax forms inside QuickBooks. Feel free to comment below so we can help you out again. Keep safe.

My payroll is set up correctly for filing a quarterly return as a Georgia semi-weekly payer.  I have filed this return through QBO for two years, with no issues.  Any other ideas?

I understand your frustration with the error you encountered while managing your quarterly return in the QuickBooks Online Payroll account, @barbara. 

Since we don't have an idea of what causes this issue, in this case, you can raise this error to our QuickBooks Online Payroll support to understand why this unexpected behavior is happening so they can roll out potential remedies for this error. The Community people don't have access to your account to review the issue. It would be better to discuss this further with them.

Please see the steps below:

1. Log in to your account.

2. Click the? Help button at the top right corner.

3. Go to the Search tab, then select Contact Us.

4. Enter a brief discussion with your concern, then click Continue.

5. Choose to Have us call you to connect with us.

The Community is here for you 24/7 on the clock. If you need to drop your additional comments, notify us below. Keep safe.

As I stated in all  my previous post and responses, the first thing I did was contact customer support, they tried, but couldn't help me, I have no problem with that as they did try, and actually admitted to me that they couldn't find the solution, which I respect.  It looked as though my only resource was to ask if anyone else had experienced this and could help with what they did for a solution.  Obviously none of the QuickBooks experts take the time to read the complete post, you just post stock answers that I certainly know to check,  I have 23 years experience in QuickBooks desktop and QuickBooks Online, working in the bookkeeping department of an accounting firm, I know how to properly set-up my QBO payrolls. and I feel like I have been reprimanded for reaching out to other QBO users, it won't happen again.

I’m having same issue and I can’t believe how much time I’ve spent on the phone and chatting with payroll support with no fix. I was hoping the update this week would fix it but it didn’t and I’m back on the phone with them.