Is anyone else having problems with Sales Tax center? Suddenly I am unable to do anything.

Hi there, jp69.

I want to ensure you can do your tasks in the Sales Tax Center.

To be sure we're on the same page, I'd like to verify if you received any error messages. Can you add more details on which specific area of the Sales Tax Center you're having an issue with and what you're trying to achieve? Any extra information is much appreciated to get us closer to a resolution.

In the meantime, let's perform some troubleshooting steps on your web browser to see if that's causing the issue. We can start by opening a private window or an incognito window in the browser. This will open your account with a clean slate and load fresh data. Here's how:

• Mozilla Firefox / Internet Explorer: Press CTRL + Shift + P
• Safari: Press Command + Shift + N
• Google Chrome: Press CTRL + Shift + N

Once in the private or incognito window, sign in to your QBO account and go to the Sales Tax Center page. If it works, go back to your original browser and clear the cache. Alternatively, you can use other compatible browsers.

For future reference, here's an article you can check to help you record, adjust and delete sales tax payments in the tax center: Manage sales tax payments in QuickBooks Online.

If you have other questions concerning QuickBooks, let me know in the comment section below. I'm always here to help. Have a good one!

Sales tax center is not displaying anything. None of the buttons work. Have tried logging out, closing Chrome, going incognito, clearing browser cache. Still blank. 

Hello, EDirks. 

Thank you so much for taking the time to troubleshoot and try to fix the issue. Your efforts are genuinely appreciated. However, I've checked with my tools and found out that there is a reported ongoing issue with the Sales tax center not displaying.   

We completely understand how valuable your time is, and we are dedicated to resolving this issue as quickly as possible. Our top priority is to restore the full functionality of QBO so that you can access all the necessary features and tools to ensure the success of your business needs. Rest assured that we are doing everything possible to resolve this matter urgently.

To ensure that we keep you informed about the investigation's progress, I suggest reaching out to our Technical Support Team. By doing so, you will be added to our list of affected users and receive timely updates via email or SMS. Here are the steps you can follow to reach out to us:

1. At the top right, click the Help icon.
2. Choose the Assistant section.
3. Type your concern in the Type Something field.
4. Click Talk to a human.
5. Hit I still need a human.
6. Press the Get help from a human.
7. You'll be routed into the How can we help? page. Then, choose a way to connect with us: Start a chat or Get a callback.

To streamline your communication with our representative, please provide them with the investigation number INV-93453. 

I've added some resources that might come in handy for tracking and managing sales tax in QuickBooks:

• Use automated sales tax on an invoice or sales receipt
• File your sales tax return and record tax payment in QuickBooks Online

We appreciate your patience and understanding as we work diligently to resolve this issue as quickly as possible. If you have any further questions or concerns, please feel free to contact us. Have a great day!

I am having the exact same problem. 

Thank you for reaching out to us regarding the issue you're experiencing with the Sales Tax Center, @Service. 

To confirm, have you tried performing some basic troubleshooting steps to isolate the issue? If not, I recommend performing the steps shared by MirriamM above in accessing your account through an incognito. This way, we can determine if this is a browser-related issue.

If the same thing happens even after doing that, it's best to reach out to our QuickBooks Support team for further investigation and to find out what caused this issue. They can securely initiate a screen-sharing session to identify the issue further and walk you through the resolution. Please consider checking our available hours when contacting them since they can only accommodate you Mondays to Fridays from 6 AM to 6 PM PT and Saturdays from 6 AM to 3 PM PT.

Here's how you can reach out to them:

1. Go to the Help icon in the top right-hand corner.
2. Select Search, then press the Contact Us button.
3. Enter your question in the box and hit Continue.
4. Choose the best way you'll want to reach out to us.

I've added this article to learn how to record, adjust, and delete sales tax payments in the tax center: Manage sales tax payments in QuickBooks Online.

Please let me know how the interaction with the support goes. I want to ensure you'll be able to get back in working order with the QuickBooks Sales Tax. 

Use Edge for now when needing the Sales Tax Center, seems to be an issue with Chrome. I tried all the same things and only thing that worked was using a different browser, in my case Edge...

It's not working in Edge either. It says "an error has occurred". It's been giving me the message over a month. Tried other browsers, tried private/incognito browsers, nothing works. It won't let me see the numbers or record payments.

I see you already did everything to fix the error you've encountered, Alicia.

To resolve this, I recommend contacting our reliable support team. They possess the necessary expertise to address your concerns thoroughly. Rest assured that, if deemed necessary, they will refer the issue to our engineering department for a more in-depth resolution.

To contact support: 

1. Go to the Help menu.
2. Hover to the Search tab, then click Contact Us.
3. Type in a short description of your issue and concern in the box provided.
4. Click Continue.
5. Select the Chat or Callback option.

You can reach us from Mondays to Fridays, 6 AM to 6 PM PT. 

Moreover, I'll be adding articles that will help you understand how QuickBooks computes sales taxes and how you can generate a report that displays your non-taxable and taxable sales.

• Learn how QuickBooks calculates sales tax
• Sales Tax Liability report

You're always welcome to reply below if you need further clarification regarding sales taxes. I'm here, ready to assist you . 

I am have been having the same issue for over a month and Quickbooks continues to act like there is not a problem. When you chat or speak on the phone with anyone they have no idea what you're talking about and cannot help at all. It's obviously a bug that Quickbooks needs to fix... I am seeing other articles with users complaining about the same thing.  

Ditto over here. Since October 2023, I have needed to take extraordinary measures outside of Quickbooks to formulate accurate reports to file monthly sales taxes. Also, I have been unable to enter the sales tax amounts paid because of a system error. It has been burden.

I postulate the following to the Quickbooks engineers or to whom it may concern:

Why not restore or revert the tax center programming to August when there were no detrimental tax center issues, until you can debug the new? The current tax center state has resulted in significant adverse effects. With a new tax season quickly approaching, a different strategy may need serious consideration.

Edge did solve the problem. Thank you though.

CORRECTION: Edge did NOT solve the problem.