all information is gone from my sales tax center

I understand how crucial it is to use sales tax for your business, @Lucie13. We're currently investigating into the missing information issue in the sales tax center. Please rest assured that our engineers are working diligently to apply a fix as soon as possible. I recommend contacting our Customer Care Support team. This will add you to the list of affected users. To receive email updates while interacting with our live support, please provide your updated name, email address, and investigation number (INV-93742).

Here's how:

1. Head to this link: Contact Us.
2. Select QuickBooks Online product and click Continue.
3. Select Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

In the meantime, you can update your Sales Tax Center to the new version by following the article: Switch to automated sales tax in QuickBooks Online.

I'd like to include this article to learn how to file your sales tax return for future use: File your sales tax return and record sales tax payments in QuickBooks Online.

Please let me know if you have any questions about sales tax in QuickBooks Online. I'm always around to assist you. Have a great day!

I had the same problem until yesterday, when it seemed to clear itself up and the information was there. This was the evening of 11/11/2023. Click on the tax page, let it load. It it still doesn't work, try another browser like Edge. 

Thank you for letting us know your experience with your Taxes page, @Service. 

There's an ongoing issue with the Sales Tax center. The page is empty and the links are unresponsive. As mentioned by MarkAngeloG above, our Product Engineering team is already aware of this and is now working on a fix.

In the meantime, I suggest contacting our Customer Support Team, so you'll be added to the list of affected users and receive an email notification once we resolve the issue. 

You can reach our Customer Support for QBO by going to the Help icon at the top right of the account. Then, let them add you to Investigation No. 93742.

Follow the steps below: 

1. Go to the Help icon to connect to a live support agent. 
2. Provide us with some information about your concern.
3. Select the Contact Us button and provide some details about this concern, then on the Let's talk button. 
4. You'll now be provided options on how to connect to our Customer Support.

You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

Once resolved, here's how you can record, adjust and delete sales tax payments in the tax center: Manage sales tax payments in QuickBooks Online. 

Please know that you can always drop by here if you need any further information with your tax center. I'll be happy to assist you further. Keep safe, and have a wonderful day!

Hi there! Since October 2023, I have needed to take extraordinary measures outside of Quickbooks to formulate accurate reports to file monthly sales taxes. Also, I have been unable to enter the sales tax amounts paid because of a system error. It has been burden.

I postulate the following to the Quickbooks engineers or to whom it may concern:

Why not restore or revert the tax center programming to August when there were no detrimental tax center issues, until you can debug the new? The current tax center state has resulted in significant adverse effects. With a new tax season quickly approaching, a different strategy may need serious consideration.

Im still not getting updates on a resolution for this. Its been months. 

Allow me to share some updates regarding the said investigation,  ballardwater. 

The Investigation No. 93742 has been resolved already. If you happen to experience some unusual behavior while using QuickBooks Online (QBO), I recommend contacting our online team support. This way, they'll be able to give you further assistance. 

Here's how: 

1. In your QBO account, select Help (?). 
2. Choose the Search tab.
3. At the bottom of your screen, click Contact Us.  
4. Type your concern. Then click Continue. 
5. You may choose Callback, Appointment, or Chat as your way to connect with us. 
6. Kindly fill out the provided field such as your First name, Last name, Email address, and Phone number. 
7. Depending on what you choose as your way to connect with us, click Callback, Schedule appointment, or Chat. 

Furthermore, you may also want to browse our self-help articles that relate to sales tax. By doing this, you'll be able to find some related posts or articles that can help you with your future transactions. 

If you have further questions regarding sales tax, kindly type your comments below so that I can help you. 

These issues have not been resolved. I just checked the system.

Thank you for joining this thread, smittysauto10.

Losing all of your information can be concerning. Allow me to direct you to the appropriate support channel that can promptly address your sales tax concern.

As previously stated by my colleague, the investigation is already closed and resolved. If you still encounter the same issue, I recommend contacting our QuickBooks Online (QBO) Care Team for further assistance. They're equipped with all the tools required to thoroughly investigate the issue and pinpoint the root cause. Once we've identified the problem, they'll assist you in implementing the permanent resolution.

To contact support:

1. In your company, tap the Help icon in the upper right to display the support window.
2. Choose the Assistant tab and enter a brief description of your concern in the Type something bar.
3. Press the Get help from a human link to see more options.
4. In the How would you like to connect with us? section, choose Chat to initiate a conversation and Callback to speak with an agent.
   
   

I have included a selection of resources for future reference, which delve into various aspects of correcting your sales tax data, modifying the tax rate, and managing other responsibilities within the tax center. Review each one to learn the complete information:

• Manage sales tax payments in QuickBooks Online
• Edit sales tax rate in QuickBooks Online
• Create or delete a sales tax adjustment in QuickBooks Online
  
  

I appreciate your patience while we're working through this. Don't hesitate to visit the Community again if you have other sales tax concerns or questions about the product. I'll get back to ensure you're taken care of, smittysauto10.

I've been having the same problem as well.  I've reported it and they act like they never heard of it before and then after an hour or so, they finally say "Oh, yeah, we will add you to the existing tickets and update you when there is progress".  From past experiences, I know that'll never happen.  The advice they told me is that the more people who report via the "Feedback" button under the Gear Icon, the more attention it'll get.  So go to the Sales Tax Center and screen shot the page and then report feedback.  Maybe if enough of us do it, they'll actually do something because, despite what person above says ... the engineers are certainly not working on this to resolve it quickly.  It is insulting to even say that.  Do they even test the software before a rollout? 

They always say that they'll add you to the ticket and update you ... but that NEVER happens.  It is a complete lie. 

The Product Engineering team was working on this, huh?  It has been 3 months and they must be really hard at work because this is still not fixed.  No one cares and no one does anything about it.  

You shouldn't tell people that the Product Engineering Team is working on something when they clearly are NOT.  Additionally, don't tell people that they'll get updates on the ticket.  In my many years of problems with QBO, they have never ever sent updates on a ticket.  What a joke. 

I did get an update, but no information, just acknowledging the issue. This is such a HUGE issue that is causing difficulties for many for it to take this long and still no resolution

Greetings, I hear ya! We will be exploring manual journal entries to log some entries before we hand over our books to the accountant. We are also taking measures outside of Quickbooks as we move forward. All the best to you in 2024.