Fixing W2 that contains wrong data

Hi there, Alison.

I'm here to help you correct the missing info in your Form W-2 in QuickBooks Online. The first step in that article that says you'll need to fix the issue in your product is to correct the mistake in the W-2 form generated by QuickBooks. 

You'll need to review some specific things that could affect the missing info in box 14, such as:

• Incomplete or missing in the employee's profile or payroll settings.
• If your company offers health insurance or other benefits, the relevant data might need to be correctly set up in the payroll system.
• Errors in the payroll settings, such as incorrect pay frequencies, pay periods, or schedules, can lead to missing information in Box 14.

Moreover, please note that these steps are only for those who have not filed their W-2s yet. If the W-2s and W-3s have already been filed, you'll need to contact QuickBooks Payroll Support to request a correction.

After fixing the Form W-2, you can also learn how to print your W-2 or W-3 forms for your own copy or your employee's copy.

If you have additional queries about fixing W-2 forms in QuickBooks Online, please feel free to reply below. I'm always here to assist you.

Yes, it says after fixing it, but does not say how! What a joke!

What exactly do you do to fix the W-2?  Can somebody explain how to do that, please?

Thanks for joining this thread, @ToddFother. I'd like to ensure that we're on the same page, so I can provide you with the right amount of information on how you can fix issues with W2s in QuickBooks Online.

Normally, the fixing process for the W-2 form issue will only depend on whether you're utilizing automated taxes and forms or not. For me to assist you further, may I know what specific error you are having with your W2 forms?

I appreciate any information you can provide. I’m looking forward to your response on this.

Sure.  I need to adjujst the amount for S-Corp Owner's Medical Insurance.

Hello there, @ToddFother.

Let me chime in and provide insight about adjusting the amount for S-Corp Owner's Medical Insurance in QuickBooks Online Payroll (QBOP).

To fix the incorrect W-2 and W-3 will depend on your automated taxes and form settings. However, please note that there are things on the W-2 that cannot be fixed which are:

• Employee prefix (Mr., Mrs., etc.)
• Employee address
• Business Name
• Business address

If you have enabled the automated taxes and forms feature in QBO, the platform will file your W-2s for you. However, if there is any error in the information provided, you’ll need to contact us to request a correction. Our team will fix the issue and file a W-2C form with the SSA. You will receive a copy of the W-2c to provide to your employee, and an updated W-3 copy to keep for your records. Our experts will also let you know the approximate timeline for when you and your employee can expect to receive the corrected forms.

But if you notice a mistake before you file your W-2s and W-3, and if your automated taxes and forms are turned off, you can fix the mistake without filing a W-2c form. To do so, follow these steps:

1. Fix the issue with your product.
2. File your W-2 forms as you normally would.

If you or one of your employees discovers an error in your filed W-2s and W-3, you will need to manually create and file a W-2c and W-3 form with the Social Security Administration. To do this, see the General Instructions for Forms W-2c and W-3c section in the General Instructions for Forms W-2 and W-3.

Once done, you can fix the issue in your product, then use any payroll reports you need to fill out the W-2C form.

I'll also add this article to guide you in printing W-2s and if you send paper copies to your employees, for your own records, or a W-3 to send to your accountant: Print your W-2 and W-3 forms.

Please don't hesitate to leave a comment below. If you have any other concerns about Fixing W2 that contains wrong data or other QBO-related concerns. I'll be here to assist you.