IRS says on the phone that the software should help us set up 10 digit pin.  Getting the run around here.

I finally got an answer from IRS.  I've been filing for as long as you could e file and they said it was built into software from first usage and software updates can delete it.  You can send 941 by mail if anything like this happens esp while waiting for the mail.

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@doodholliday wrote:

I am required to use a 10 digit PIN to file IRS tax form

Apparently I have one but cannot find/remember it

EFTPS says to call the IRS

The IRS doesn't answer because the government is closed (!?!)

I submit for a new one but got rejected because I already have one

Can someone PLEASE help me and make this madness STOP

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How did you get your 10 digit EPIN after QuickBooks lost it?  I have had the same issue.  Applied and have used the 10 digit E-File Pin and have the box "remember" clicked for the past 17 years.  Updated to QuickBooks 2022 and now my pin is lost.  I have no idea where I placed the original letter 17 years ago.  I have tried calling the IRS eServices, but have been unsuccessful speaking to anyone.  Very frustrating.  I haven't mailed a 941 Report in so long and am not confident in the mail service these days to file via snail mail.

LSanchez2,

I'm running onto the same issue. I have been on the phone and on hold with the IRS, several times and getting the run around as well. QB knows this is an issue, yet they do nothing to help resolve the problem. Very frustrating to say the least. All they do is say call the IRS...not impresses with QB right now!!

These links did not work even when I tried in a different browser.

Hello there, @kerryboersma.

I want to ensure this is taken care of, but first, may I know which link you are trying to open? This way, I can give you the correct one.

Any information that will elaborate on the problem will help.

I hope you can respond to me on this thread so we can work on your concerns together. Please know I'm ready to assist further.

The link https://quickbooks.intuit.com/learn-support/en-us/set-up-e-file/e-file-10-digit-pin-lost-or-missing-... did not work.  I guess I will keep trying to call the IRS which is so timely.  I was just hoping there was a better way to get the missing 10 digit PIN for filing 941's through QB's desktop.

Kerry,

Make sure when you call the IRS you have permission to speak on be half of the company. I sat on hold 54 minutes, then be told I was not an authorized person on the account, but yet I'm the one that set it up. So, I'm no further ahead. 

I am having the exact same issue!  Please help!

Hello there, @DonnaEc.

I can see you've been through a lot in trying to acquire the 10-digit PIN for your E-file. I'm here to share some information on how you can have one.

Since the IRS provides the PIN, you’ll have to reach out to them for a PIN reset as it is considered missing or lost. Here's how:

1. Contact 866.255.0654.
2. Choose option 1 and then 3 for E-file questions.
3. Ask for the E-file 10-digit PIN when you speak with an IRS representative.

Please keep a copy of it moving forward to ensure that the PIN will not be lost again.

Furthermore, make sure you have the most recent payroll tax table to avoid any disruptions while processing your E-file/E-pay in QuickBooks.

Once you’re all set, you can file your forms through QuickBooks. Refer to the detailed steps outlined in this article: E-file and e-pay federal forms and taxes in QuickBooks Desktop Payroll Enhanced.

If you have other QuickBooks questions or concerns, just press the Reply button below. I'll be right here to help you. Keep safe!

Just got off the phone with QB's where I was told that I had to call EFTPS/IRS to get the number and that they (QB's) did not have that information.

i donot  have 10 digit pin to file fed payrole

Welcome to the Community, @milak. I'm glad to see you here.

You may enroll your business for a 10-digit pin to e-file and e-pay federal taxes and forms in QuickBooks Desktop Payroll. Here's how:

1. Set up your federal filing method.

• Select Payroll Tax Forms & W-2s from the Employees menu. Then click the Process Payroll Forms button.
• Select Manage Filing Methods from the Other Activities section.
• Click Filing Methods, then select a federal form. Click Edit.
• Under “Select how you want to file the Form…”, select Filing As Responsible Individual (Owner/Partner/Corporate Officer) for a single FEIN. 

2. Enroll in the IRS e-file program.

• Select Enrollments from the Filing Methods screen.
• Select IRS, then click Edit.
• Follow the on-screen steps to validate your EIN and provide the legal name and address of your firm. Then click Next.
• Enter the name, job title, email address, and phone number of the person who can be contacted by the IRS regarding your enrollment and payroll tax forms. Select Next.

Take note that this individual must be connected to your business and cannot be an accountant or third-party service provider.

• Click Send Information.

When the agency gets your QuickBooks Desktop enrolment, it will indicate Accepted and you will be mailed a 10-digit e-file PIN.

Follow steps 1 and 2 above to resend your request if the IRS denied or did not receive your enrollment.

Once everything's good,  you may read this article to learn how to electronically file and pay federal tax forms: E-file and e-pay federal forms and taxes in QuickBooks Desktop Payroll Enhanced.

Please reach out to us again if you have further questions or concerns about your tax forms in the QuickBooks desktop payroll. We're always here to help. Have a wonderful day.

You need to enroll for the IRS 10-digit PIN using your Quickbooks software. I did not receive any notification from IRS or Intuit that this was a requirement that became effective sometime after I successfully e-filed my 2nd Qtr 2022 941. My 3rd and 4th quarter 2022 941 e-filings were both rejected. 

Here are the rejection details: 

Problem: The Signature (PIN) for this return is not valid for the EIN.
Solution: You must enter the 10 digit numeric PIN that the IRS has on file for your federal EIN. 

To resolve: In Quickbooks > Go to your Payroll Center > click on File Forms

Go to bottom of window in the Other Activities box and click on Change Filing Method

Under Taxes click on Filing Methods (when I did this all of my forms were already set as e-file)

Click on Continue and follow the instructions to enroll for your e-file PIN. 

You will receive your PIN within 45 days via us mail from the IRS.

This is the correct answer for all previous posts on this issue. Neither IRS, nor Intuit informed Quickbook users to request a 10-digit e-file PIN. This is something new. Guessing none of you really lost this PIN, I suspect that none of you, just like me, never knew to enrolled to e-file with this 10-digit PIN, despite having e-filed for years without any problem in the past.

i want to change email

I've got you covered, Tanya.

I have steps for how to change your email address in QuickBooks Desktop. So, you'll be able to get the important message from your business. 

To update your email address for notifications, follow the steps below:

1. Sign in to My Account and select the product or service you want to manage on the Manage your QuickBooks page.
2. Click Edit beside your name in the Authorized Users list.
3. Enter your new email address, then Save.
4. Hit the X to get back to the home page.

For more information, see this link: Update the email address you use for QuickBooks Desktop.

If you wish to enroll in the 10-digit PIN from the IRS e-file, you can follow the steps outlined by SirielJeaB above. The confirmation will be sent to your updated email. For complete instructions, check out this article: Set up Federal e-file and e-pay in QuickBooks Desktop Payroll Enhanced. 

Once done, you can now e-file and e-pay federal forms and taxes. Make sure to check the e-file or e-pay status to be updated. 

Moreover, read the following articles below to learn the taxes frequently asked questions and other related matters: 

• Manage automatic tax payments and form filings.
• Understand the taxes and forms that QuickBooks payroll submits for you.

Don't hesitate to comment below if you need help working in QuickBooks. I'll be around to assist further. Have a good one.

This may be obvious to most people but I didn't think about it.  If you have this problem you probably aren't going to be able to sort it out before you need to send in your forms to the IRS, but you can still mail them.  Just go in single user mode and change your filing method to print and mail then print them up and send them in following the instructions. 

I need new pin number

We’re glad to have you here in the Community, 118229. Let me provide details about retrieving your 10-digit PIN for e-filing in QuickBooks Desktop (QBDT).

In order to receive your new 10-digit PIN promptly, it's best to contact the IRS directly. They are the only ones who can issue the PIN if it's lost or missing, so reaching out to them will help you regain access and keep your tax filing on track.

Here’s how you can proceed:

1. Dial 866.255.0654
2. Choose option 1, then 3 for E-file questions.
3. When connected to an IRS agent, request your E-file 10-digit PIN.

Additionally, you can read this article to learn more about e-filing and paying your payroll taxes in QBDT: Setting up Federal e-file and e-pay.

Once you’ve obtained your PIN from the IRS, you can resume e-filing and paying your payroll taxes. If the timing doesn’t align with your deadlines, you can choose to pay and file them manually.

Additionally, to help you review and verify your employees' data for the next quarter, check out this article: How to generate a payroll summary report in QuickBooks.

For more questions about your tax forms, please don’t hesitate to ask here in the forum. Just provide the details, and I’ll be glad to help!