We are having a problem even opening it for some clients.  At first it was just one, now it is several.  It seems to be getting worse, not better. QuickBooks has been radio silent on this one, other than to tell us that “we take this matter seriously” or to contact customer service.  It sounds like they are using a chatbot to answer our concerns.  At this point I don’t know what else to do, clearly they are not taking this seriously.  I think they need to hear more complaints, because evidently the few of us that are complaining aren’t enough.   I have to start thinking about transitioning to something else.  It won’t be easy, but in the end…neither is this.

I need to write checks to pay my sales tax. The above work around does not make sense--the check should go against the Sales Tax payable, which I'm not allowed to choose. Please help! I have 50 returns due over the next week. I have contacted support and done all of their ideas--different browsers, incognito windows, clearing cache and cookies, a different computer--none of it is working. You say this is high priority??!! Please do something! Year end deadlines won't wait for you.

They don't care obviously. 

I agree.  It's actually getting WORSE, if you can believe it.  Attached is a screen shot I took this morning.  It used to show much more info, and an error message.  Now this is all that comes up.

They will tell you to try switching to the new sales tax, to see if that fixes the problem.  Don't bother, it doesn't work.  We have stuck with the old sales tax center because it works better.  I thought at first this was QuickBooks way of forcing me to "upgrade" to the new sales tax center. (I personally do not like the way it works).  But even attempting to upgrade returned and error message, and still no sales tax center, old or new.

Come on Quickbooks, this is a big deal!  Get your act together!

It sounds like you've encountered an issue with the sales tax center, and I understand how inconvenient and hard this can be for your business.

Since you've mentioned that attempting to switch to the new sales tax center didn't work and that you've encountered error messages, it seems like this is a persistent issue that needs attention. I recommend contacting our support team. They have the tools and expertise to pull up your account and further investigate the problem.

To speak with one of our experts from QuickBooks Online Support. Please follow the steps below to contact support:

1. Sign in to your QuickBooks Online company. Select Help (?).

2. Choose either tab: Assistant or Talk to a Human.

3. Search or click Contact Us.

4. Start a chat with a support expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

We genuinely appreciate your patience and understanding as we work to resolve this issue. Our support team will be able to provide personalized assistance and work towards a solution that meets your needs.

I'm adding these articles you can use in the future:

• Check how much sales tax you owe in QuickBooks Online. 
• File your sales tax return and record sales tax payments in QuickBooks Online.

Thank you for bringing this to our attention, and we're committed to helping you get this matter resolved as quickly as possible. If you have more questions about any tasks in your QuickBooks Online, post them here in the forum.

same thing happened to me....did their workaround to automated sales tax and made issue worse...they keep telling us to contact support...contacting support is like contacting a mechanic on the street who has no clue what quickbooks is...their support sucks!!!!

in the feedback on qb i sent them a link to this board...lets see if that sparks something 

"Andrew",

If you are not a chatbot, your response certainly comes across that way.  WE HAVE TRIED ALL OF THAT.  Read this thread.  CUSTOMER SUPPORT IS USELESS.  Telling us to contact support is the definition of insanity!  Repeatedly trying the same actions, but expecting a different result!!!! The results do not change when I contact customer support.   Most are unaware of the issue.  Those who are aware of it tell us again and again, "we're working on it".  In my line of work, when  I tell a client I'm working on it, I follow through until I get results.  Quickbooks/Intuit keeps raising costs, taking away accountant perks, and chalking it up to "improvements".  Really?!?!?  If these are the improvements we are paying for, we are in big trouble.  If anyone in this thread has access to "Office of the President", forward this thread to them.  We had a persistent payroll issue that they were "working on" (ha ha), but after we escalated that way, we got results within a week.  You need a case number.  Nothing else is working, why not try that.  Here's the link I used:

https://www.intuit.com/company/contact/office-of-the-president

If Intuit doesn't like it, then FIX THE PROBLEM!

I sent a request as per link you sent. says will be contacted within a business day by a representative.  lets see who they are going to have call us that has no idea how to fix it or elevate it still.  

I filled out one too...  Good idea

I filled out the office of the president form. Thank you for sending that along. Hopefully, that will help!

I just complained to the OOP (Office of the President), for whatever it's worth.  If you do, just make sure you submit a case number and how you have tried to fix it through regular channels.  Hopefully we will hear from the "President", or at least a smarter, more helpful chat-bot!  LOL  I feel like Che Guevara.  Viva la revolucion!

Wow, thank you! How did you reach the Office of the President of this company?

Per another post, I escalated my support case to the Office of the President.
https://www.intuit.com/company/contact/office-of-the-president

someone got back to me from the office of the president...after an hour and a half phone call....this is the email response I got back:

I spent time with the office of the president today, too. I haven't received a date, but they did do some screen recording and other things to try and document the problem.

I heard back from the office of the President as well... they said they have chosen to "not fix" the problem.  Apparently, they closed the case and didn't tell any of us.  But they chose to not fix it nor investigate any further.  I'm speechless. 

They chose not to fix it?? If I get that answer from them too, then I will be asking what software they recommend I used instead. And if anyone here has any suggestions, I'm all ears. 

That's just unacceptable!  I was supposed to get a call today-hasn't happened yet.  We'll keep you posted.

I just got off the phone with the Office of the President and he asked me to try again--it works for me now!! He had reached out to the Sales tax specialist and that person fixed it on my end at least. I am in Colorado and they mentioned it could be specific to Colorado? I hope that the rest of you get some resolution soon! (And I hope it stays fixed!)

After several months of calling and chatting with support I can finally access my sales tax center but there is absolutely no record of any payments and it shows my sales tax liability is $0.00 for the whole year of 2023. I called and was told to adjust it myself. I should NOT have to fix anything! I was told a supervisor would call me back in an hour and that was 4 HOURS ago!  

We have one of two clients working now, within the last day or so.  Glad to hear there is some movement on this issue.  It seems like bumping it up to the "office of the president" got some results.  Let's hope this gets resolved for the rest of our clients.  FYI, we're in NJ.

Still getting this message when i try to view our sales tax....Give us a few minutes and try again. If it still doesn’t work, call us so we can take a closer look.

Hope that just because some people have theirs working this doesn't stop the process of fixing others who still do not having a working sales tax system.

I think we finally got to the bottom of it.  I think you will find that all of us who are having issues are trying to stick with the old sales tax center.  Essentially, Intuit has given up on it, so the glitches in effect are forcing all of us to use the new sales tax center.  I do not like it one bit, but I need to process sales tax.  The engineer I worked with suggested that all of us who don't like the new sales tax center leave feedback on how we would like it improved.  Having said that, when prompted, you should switch over to the new center.  If you don't get the prompt, or it doesn't work, while in the sales tax center type in this URL:

https://app.qbo.intuit.com/app/tax/hybrid-migration

This took me to the prompts required to make the change.  If you get caught in a loop at that point, your client is on an "exception" list (rare).  You will have to call support and ask to be taken off the exception list.  You can use my case number for reference, Case #15110651865.  That may help.  My clients are back up and running, so it worked for me.

I don't like it, but it's better than sales tax not working.  Let's make our complaints about the new sales tax center loud and clear, and maybe they will improve it.  Hope this helps everybody.