Lowe's Synchrony Credit Card not pulling all dates into Bank Transactions when card is linked.

I appreciate you visiting the forum regarding your bank feeds concerns, Jesedwin.

I see the urgency of resolving this matter so you can review and organize your transactions seamlessly.

At this time, there's an ongoing investigation about the missing transactions from Lowe's Commercial Card (Synchrony). Rest assured, our Product Engineers are diligently working to fix this matter. 

I recommend contacting our Customer Care Support team to be added to the list of affected users and receive timely updates via email.

Here's how:

1. Log in to your QuickBooks Online company.
2. Select Help (?).
3. Go to the Search tab and select Contact Us.
4. Pick the topic you need help with or tap on Ask about something else, then type in your concern.
5. Click on Continue.
6. Decide how you would like to connect with our support.

Please refer to our support hours to ensure you can reach them instantly.

Moreover, you might want to review these resources to have an overview of bank rules and to have a guide in organizing various entries:

• Categorize online bank transactions in QuickBooks Online
• Set up bank rules to categorize online banking transactions in QuickBooks Online

You can always count on us if you need further assistance managing your bank transactions or other related concerns in QuickBooks Online. We're always here to lend a hand.

The support hours says that you're open today but then when I call or try to chat, it says you're closed today. Which is it?

Also, I understand they're working on the issue to find the missing transactions from Lowe's but it's end of year already. Will it be fixed within the next few days? And if not, what are my options? Lowe's doesn't allow me to download the transaction history/statements in a format that QB accepts for upload...

@Jesedwin 

You can use MT Online or one of the converter tools (e.g csv2qbo @ $60 one time license) as a workaround.

https://www.moneythumb.com/?ref=110

Yes, this is an option. But I already pay for QB and it's supposed to include this function so I'd rather a fix within QB if possible so I don't have to further complicate things by learning and paying for another program that may or may not work as I expect it to.

I understand you want a smooth and efficient process when handling banking activities within the program. 

Please be advised that we're unable to provide a definitive timeframe for the resolution of the issue at hand. Nevertheless, our team of software engineers is working diligently to identify a viable solution. At this time, the available support is our Community space. However, you can  contact our Live Support Team again on weekdays.

To upload your bank transactions, ensure that the file from your bank is in the correct format. Your bank may offer a few formats, but if possible, choose the QuickBooks Online data (QBO) format, which is designed for QuickBooks Online. If you can't find this format, you can also upload transactions from a CSV or Quicken (QFX) file. Besides, the maximum file size allowed is 350 KB. If the file is too big, you can shorten the date range and download transactions in smaller batches. Please refer to this article: Manually upload transactions into QuickBooks Online.

Read these references to manage your bank transactions in QBO:

• Categorize and match online bank transactions in QuickBooks Online
• Set up bank rules to categorize online banking transactions in QuickBooks Online

You're always welcome to notify me if you have other banking-related questions. I'd be happy to assist you and provide any necessary instructions. Take care.

Its been nearly a year for this post and I've run into this exact issue. Can someone from the QBO team advise the status of this known issue?

Allow me to provide an update regarding the issue of the Lowe's Synchrony credit card not pulling transactions in your QuickBooks Online (QBO) account, bulibarri.

I’ve checked on our end, and there are no reported cases of missing transactions for Lowe's Synchrony. To address this issue, let’s perform some basic troubleshooting steps.

Firstly, we recommend manually updating the connection between your bank and QBO to ensure you have the most recent data available. Please follow these steps:

1. Navigate to the Transaction menu on the left panel and select Bank Transaction.
2. Choose the account you're working on.
3. Click on the Update button.

If the transactions are still missing, the issue is likely on your bank's end. Here's how you can check:

1. Go to Bank Transaction and select Link account.
2. Locate your bank and copy the provided URL.
3. Visit your bank's website and check for any messages, notifications, or alerts.
4. Look for any display issues as you navigate the website. These can block QuickBooks from downloading new transactions.
5. Search for any announcement about new security requirements.

However, if you've verified your bank account and the QBO banking page appears clear of issues, yet the missing transactions persist, please refer to our comprehensive guide: What to do if you can’t find downloaded transactions in QuickBooks Online.

If the problem persists, I suggest contacting our support team for a thorough investigation. This will allow us to determine the root cause of the problem and suggest the best course of action for resolution.

Furthermore, please note that most banks only download the last 90 days of transactions. If your missing transactions pass that day, you can manually upload them to your QBO.

For future reference, regularly reconcile your accounts to ensure they match your bank and credit card statements.

Keep me posted if you require further assistance with your missing transactions in QBO. I’ll jump right back in to help you.