Payroll Tax Notice Resolution Center

ebaysaraface · ‎February 19, 2024

Hi,

I have been trying to contact the Tax Resolution Center about my issue for over 2 years and CANNOT get a response.

I received a letter from the IRS more than 2 years ago now. I have tried contacting QBO about this matter on an at least monthly basis with no response or path to resolution. This issue it is due to QBO's failure to file a payroll tax document in Jan 2020. Now the IRS is charging a $1,500 fine with interest for this failure during my period of subscription to payroll services. I had auto-file enabled for the duration of my subscription period, and all timelines for this fall within my subscription period (Subscriptions ended: Payroll - Apr 2020; QBO+ - May 2020).

I have contacted QBO's Payroll department via chat, phone, email, and submitted the letters directly in the QBO portal tax notice resolution center more times than I can count.

I have never received a ticket # when I email the tax notice resolution directly, despite the auto-reply email saying I'll receive a ticket within 2-3 business days. I can't see ANY of the documents I've uploaded in the QBO portal tax notice resolution center.

I am at a complete stalemate with all escalation points, and cannot get anyone at the tax resolution center to review the issue, or get help troubleshoot why I cannot receive a ticket #, response, or even see the documents I've submitted in the tax notice resolution center portal.

I am at my wit's end. I just tried chatting with Wilfred and before he could even give me a first step he left the chat. I assume he caught up on all the history of my attempts and left before he could be further involved.

[email address removed] is not responding, and has not created a single ticket in the several years I've tried contacting them. Their auto-reply always says they will respond with a ticket in 2-3 business days, and they never have.

I hate it here.

Can SOMEONE please help me with even finding the path to resolution??

MirriamM · ‎February 20, 2024

Hi there, ebaysaraface.

Thanks for reaching out and bringing this concern to our attention.

I can see the urgency of getting this issue resolved. Please know that we will be escalating your case to our Next Level Help Team to review your recent cases. Make sure your line is always open because someone from the team will contact you within 1-2 business days.

I appreciate your patience regarding this matter. Please also know that the Community forum is always open if you need help with QuickBooks.

DAU1 · ‎May 14, 2024

Having the same problem here. No response.

DAU1 · ‎May 14, 2024

Same problem here. No response mine is due May 27th.

Erika_K · ‎May 14, 2024

I appreciate you taking the time to bring this matter to our attention, DAU1. Allow me to guide you through the appropriate channels to help you receive the support you need.

The QuickBooks Community forum is a dynamic platform for open dialogue and knowledge sharing and is a public space accessible to all. As such, it isn't equipped to handle requests that necessitate direct access to individual accounts or confidential data. This measure is in place to protect your sensitive information from potential unauthorized access or misuse.

In this case, I recommend contacting our QuickBooks Support team. Our specialists have the tools and access privileges to look into account-specific details, troubleshoot issues, and provide tailored solutions while adhering to strict data protection protocols.

Here's how you can reach them:

Go to Help (?).
Select Search and then Contact Us.
Click Ask about something else.
Key in your concern and hit Continue.
Choose a way to connect with us:
- Have us call you: Callback - We'll call you in about 12 min.
- Chat with us: Chat - Start a conversation.

Check out their support hours to determine availability.

Should you encounter further questions or require clarification on any aspect of managing payroll tax documents within the QuickBooks, don't hesitate to reach out, DAU1. I am here to lend a hand, provide guidance, and offer reassurance throughout this journey. Stay safe and know that you have a dedicated partner by your side.

dbelgum

did you eventually get your issue resolved? I may be having a similar issue.

CamelleT

I want to ensure your payroll tax concern gets resolved promptly, Dbelgum. Let me provide more details below.

The Tax Notice team will acknowledge your tax notice submission via email within 3-5 business days. However, if you do not receive a response from them, I recommend contacting our Live Support Team. They have the necessary tools to securely access your account, which we can't do here since the Community is a public forum. Here's how to reach them:

Sign in to your QuickBooks Online (QBO) account.
Click Help.
Select the Search tab and enter a keyword related to your concern.
Hit Contact Us.

Additionally, you may refer to this article for further information about handling tax notices: Send in your payroll tax notice.

Finally, I'll share this resource to guide you in closing out this year's payroll: Year-end guide for QuickBooks Online.

If you have any further questions about handling payroll taxes in QBO, please let me know by responding in the comment section.

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Payroll Tax Notice Resolution Center