Payroll Taxes Filed Under Wrong Company

truepani · ‎July 18, 2024

I have an issue that I can't seem to get any help on. I am an employer in the State of Washington and have to file quarterly wage reports and pay into both Paid Family Medical Leave and something called "WA CARES." Before setting up in Quickbooks, I had been reporting manually, but switched over to the automatic filing through Quickbooks at the beginning of 2024.

However, I just got a notice from the State that there was a balance on my account, which I thought was weird because I have been reporting and paying everything on time through Quickbooks. Long story short, I entered the wrong account ID in Quickbooks when I set it up, and Quickbooks has been reporting all my wage reports and payments to a different company's account with the State of Washington.

In trying to fix this with the state, they told me that since Quickbooks is the "Employer Agent" that submitted the reports and payments, they are the only one that can fix it in their system. I was also told by the state that Quickbooks should be matching the reports by Account ID (which I had entered incorrectly), EIN, and company name to ensure that they were reporting correctly. This obviously did not happen since they would have seen that both Company Name and EIN did not match up when they filed these reports.

I spent several hours on the phone with Quickbooks Support yesterday, who told me that the only thing they could do was file an "Amendment Request" to the payroll team. The Support person filed this request yesterday, and I just got a notification that the request was cancelled due to there not being "enough information to complete the request."

I'm not sure what my options are now. Can I file my own "Amendment Request" and include more information? How do I get Quickbooks to help amend these reports so that all my payments are not filed under a different company?

FishingForAnswers

@truepani Say what you will, but the tried-and-true option when a company won't lift a finger to correct a situation they helped cause is to lawyer up.

It can't be much more expensive than QuickBooks itself is becoming.

Jelayca V

I recognize the urgency of updating your account information, @truepani. Let me connect you to the appropriate support team to assist you further with this matter.

Correcting your account details is critical. Since you have filed your payroll taxes through QuickBooks auto-file, the QuickBooks Payroll Support team is best equipped to help you amend this matter.

Since your amendment request was canceled due to insufficient information, we recommend reaching out to ask for additional details or documents needed for approval. Additionally, our payroll correction team can help update your account ID number accurately on your behalf.

Here's how:

Log in to your QuickBooks Online company, then go to Help (?).
Click on Search, then Contact Us.
Select a topic, and choose Have us call you to save your spot in line. We will call you back to connect with us.

Our Support team for Payroll Core is available Monday to Friday, 6 AM to 6 PM PT, while the QuickBooks Online Payroll Premium and Elite support teams are available any time, any day.

In case you want to access your filed tax forms and payments, you can refer to this article for details and information on how to do so in QuickBooks: View your previously filed tax forms and payments.

If you have further questions about managing payroll taxes in QuickBooks, please leave a Reply below. We're always available to attend to your concerns. Keep safe.

truepani

Hi Jelayca,

Thank you for your response. I have already corrected the Account ID information in Quickbooks, so the issue is the past reports and payments that have been submitted under the wrong company. Payroll Support is who I have been on the phone with for many hours over the past few days. They did tell me that a letter from the State of Washington stating that Quickbooks is the only one who can make the change would "go a long way" to help my case. Unfortunately, the State told me that they do not issue these kind of letters.

Is Payroll Support still the best option? Do I have any other options aside from hiring a lawyer (as someone else in the comments suggests)?

GlinetteC

I wish I could make your support experience better to address the payroll issues you're encountering effectively, truepani.

As much as I wanted to assist, we're unable to access your account for security purposes since the Community is an open forum.

It'd be best to contact our Payroll Support again as they specialize in handling payroll-related issues and have tools for screen-sharing to assist in reviewing past reports and payments.

In addition, the following article provides insights into the advantages of maintaining accurate records of your business operations and employees: Run payroll reports.

Please know the Community is always here whenever you need assistance other than keeping track of your payroll and other concerns.

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Payroll Taxes Filed Under Wrong Company