sales tax adjustment error

Lawnkingoftexas · ‎August 12, 2024

I have been doing my sales tax the same for the last couple of years and all of the sudden quickbooks is not applying the credit properly.

When paying sales tax there is a discount for timely payment. I go into the sales tax report and make an adjustment prior to applying the payment. I select the credit/discount reason and the sales tax discount account (income) and it has always then applied a discount to the sales tax due.

Now, all of the sudden it is adding the amount to the total instead of subtracting. I am unable to put in a negative value because it won't accept it. What is going on here? please see attached.

JoesemM · ‎August 12, 2024

Let's identify the reason why the credit isn't reducing your sales tax due and resolve it to help you proceed with your task, Lawnkingoftexas.

The stored cache can impact QuickBooks Online performance, leading to unexpected behavior. I recommend performing basic troubleshooting steps as this may be a browser-related issue.

To begin, log in to your account via a private window. This doesn't use the existing cache files, which makes it a good place to determine if there's an issue with the browser.

Here are the keyboard shortcuts:

Safari: Command + Shift + N
Google Chrome: CTRL + Shift + N
Mozilla Firefox or Microsoft Edge: CTRL + Shift + P

Once signed in, create a sales tax adjustment. If it decreases the tax due, let's clear the cache of your browser. This helps remove its stored cache so QuickBooks will perform efficiently. You may also access your account using another supported browser.

Additionally, I'll be sharing these resources to learn how sales tax are calculated and file your sales tax return in QuickBooks Online:

I'm still ready to back you up if you need more help with your sales tax. I'll keep the thread open so you can comment back. Take good care.

View solution in original post

JoesemM · ‎August 12, 2024

Let's identify the reason why the credit isn't reducing your sales tax due and resolve it to help you proceed with your task, Lawnkingoftexas.

The stored cache can impact QuickBooks Online performance, leading to unexpected behavior. I recommend performing basic troubleshooting steps as this may be a browser-related issue.

To begin, log in to your account via a private window. This doesn't use the existing cache files, which makes it a good place to determine if there's an issue with the browser.

Here are the keyboard shortcuts:

Safari: Command + Shift + N
Google Chrome: CTRL + Shift + N
Mozilla Firefox or Microsoft Edge: CTRL + Shift + P

Once signed in, create a sales tax adjustment. If it decreases the tax due, let's clear the cache of your browser. This helps remove its stored cache so QuickBooks will perform efficiently. You may also access your account using another supported browser.

Additionally, I'll be sharing these resources to learn how sales tax are calculated and file your sales tax return in QuickBooks Online:

I'm still ready to back you up if you need more help with your sales tax. I'll keep the thread open so you can comment back. Take good care.

Lawnkingoftexas · ‎August 13, 2024

this worked. Thank you.

Heide DC · ‎August 13, 2024

On behalf of my colleague, it's our pleasure to hear that from you, Lawnkingoftexas. You are always welcome and express our gratitude here in the Community forum.

We know how important managing sales tax adjustments and applying the credit properly to your business, and that's why we are dedicated to providing an accurate solution.

Additionally, you can check this article to learn how to set up and use the automated sales tax feature: Set up and use automated sales tax in QuickBooks Online.

Please let us know if you have other questions about sales tax adjustments in QuickBooks Online. We're always here to help you out. Take care always.

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