Sales Tax Center: Sales Tax Owed amounts not showing, and Record Tax Payment button does not work. It is not the browser, the cookies, or settings.

Hi there, Smitty.

I understand the challenges you're experiencing with the Sales Tax Center functionality. No worries, I'm here to assist you in resolving this issue.

Are you seeing any error messages when attempting to access the Sales Tax Center? Any additional information can help me provide an accurate and timely solution.

If you receive this type of error "Sorry, an error occurred", please note that we are currently investigating this issue. For now, I suggest contacting our customer care support to add you to the notification list of affected users and receive updates once it's available. 

In addition, you may read this article to review your sales tax information to verify its accuracy before submitting your return to the tax agency: Sales Tax Liability report 

Furthermore, I'm providing this link that outlines the required procedures and offers comprehensive information for filing your sales tax in the future:  File your sales tax return and record sales tax payments in QuickBooks Online.

If you have any additional inquiries regarding your sales taxes or related matters, feel free to add them in the comment section. I'm available to help you.

I was just sent a link from Quickbooks to fix this issue.  The link is not working for me.  It is just spinning.  Now we cannot see are history or record our sales tax easily.  This issue is obviously a Quickbooks issue and you need to resolve it immediately.  I spoke to a tech who had no clue what I was missing in the sales tax center.  And she said I don't need to know what its for I see the error.  Well I think an assistant should at the very least know quickbooks pages and what they are used for.

Here is the link she sent me:

https://qbo.intuit.com/app/tax/hybrid-migration 

I understand the challenges you've experienced while accessing the link, @sharontfs.

I recognize the importance of a smooth process to access the link and am here to help you achieve that.

Let's access the link using a private browsing window to eliminate any browser-related issues. You can use these keyboard shortcuts: 

• Ctrl + Shift + N for Google Chrome
• Ctrl + Shift + P for Firefox
• Control + Option +P if you're using Safari.
• Ctrl + Shift + P for Microsoft Edge. 

If the issue persists, I recommend clearing your cache and using other supported web browsers. Doing so will allow you to refresh the website preferences that may be causing issues when using QuickBooks.

If none of these steps work, I recommend contacting our Customer Care Support team. They've got the experience to ensure that investigations are conducted thoroughly. Additionally, they can refer this to our engineering department if necessary for a more in-depth resolution.

After successfully accessing the link provided, you can check out this article to learn more how sales tax calculation works: How QuickBooks calculates sales tax.

I'm still all ears if you require further assistance regarding your sales taxes. I'll keep the thread open so you can comment back.

Thank you for response. I have used different browsers, cleared cookies, checked the settings, etc etc etc, and the issue is not resolved. This leads me to believe it is a Quickbooks programming issue. Am I the only user having this issue? What is preventing Quickbooks from resolving this matter?

Thanks for bringing this to our attention, smittysauto10.

It appears you have expressed a similar concern to which my colleague, Bryan_M, responded. You can find his suggested resolution at this link: https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/re-sales-by-customer-detail....

Please don't hesitate to reply to this post if you have further questions about sales taxes in QuickBooks Online. I'm always here to help anytime. Keep safe!

Intuit get your stuff figured out - this is happening every month and is a huge waste of time.  Again, today nothing showing when I go to remit my tax.  What the heck is going on?  And your support sucks!  11/21/23

Hi there, thank you for your comment. We are still having the same issue. Yes, it is very inconvenient and frustrating. I hope Quickbooks is working on it.

I was using the old sales tax center and got the message: "Sorry, an error occurred". Support told me the only work around was to update to new Auto Sales tax center. It never worked and just showed the message: "Give us a few minutes and try again. If it still doesn’t work, call us so we can take a closer look.".  Told it is a "known issue and a ticket is created".    Have the posts above been resolved or is this still the same ongoing issue?

Quickbooks this is urgent please address!

This is not the impression we want you to experience when accessing the Sales Tax Center, BJP2.

I've checked here on my end and found out that there's an ongoing investigation on the customer cannot access Sales Tax Center and encounters an error message "Something's not working. Give us a few minutes and try again. If it still doesn't work, call us so we can take a closer look." Our engineers are aware of the issue and are in the process of being prioritized/investigated.

In this case, I recommend reaching out to our Technical Support Team. They'll add you to the list of affected users then you'll receive an email notification once we resolve this. You can also provide this investigation number (INV-96284). Here's how to reach them:

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

For more details and support hours, open this article: QuickBooks Online Support. I'll also share these articles to track how much you make and spend on each product or service: Additionally, you can use the Sales Tax Liability report to check the amount of sales tax you owe. To run and customize this report, you can find more information in this article: Check how much sales tax you owe in QuickBooks Online.

As always, feel free to read the topics from our help articles in case you need tips and related links while working with QuickBooks in the future.

If you have any further questions regarding sales taxes in QuickBooks Online, feel free to reach out. I'll be here to help you out. 

Greetings, thank you for sharing your experience. I am sorry this is happening to you as well. No, they error has not been corrected. I use Quickbooks online, so I am not aware of the need for updates in my case. Here is a screenshot of the error that has been going on for several months. I cannot understand why this is taking so long to fix. It seems we should have a discounted Quickbooks rate until the problem is fixed. Don't you think that would be reasonable since the system is not fully operational?

We appreciate you for providing us with a screenshot of the error message you've encountered when accessing the Sales Tax Center.

I've checked here on my end and found out that there's an ongoing investigation on the customer cannot access Sales Tax Center and encounters an error message. Rest assured our engineers are aware of the issue and are in the process of being prioritized/investigated.

In this case, I recommend reaching out to our Customer Support Team. They'll add you to the list of affected users and send you an email notification once we resolve this. You can also provide this investigation number (INV-92855). Here's how to reach them:

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

To learn more about the support hours, check out this article: QuickBooks Online Support. I'll also share these articles to track how much you make and spend on each product or service: Additionally, you can refer to this article to learn more about how sales tax calculation works: How QuickBooks calculates sales tax.

As always, feel free to read the topics from our help articles in case you need tips and related links while working with QuickBooks in the future.

You're more than welcome to drop by if you have questions about managing your sales taxes. Do you need to run some reports for the next current period? Or would you like to take care of taxes in QuickBooks? Let me know and I'll lend a hand again.

Thanks for your response. When I contacted support they said it was just reported, but you confirmed that this is same issue and has been known for much longer. I am using QB Online as well. I see your screenshot of the error message and likewise that was the first msg that I was getting (in the "Old" sales tax center). Then they sent me a link to the new "Automated Sales tax center" and all I get there is errors. Guess I have to call my accountant to try to figure something out. I agree, at the very least a discounted QB rate would seem reasonable. 

Has anyone found a resolution? For those that have upgraded to the new Sales Tax Center - are issues still present?

As previously mentioned by my colleague, there is currently progress in the investigation regarding the issue of the Sales Tax Center Error in QuickBooks Online. Please be assured that our engineers are diligently working to resolve this issue. If you haven't already contacted our phone support, I recommend doing so. If you're already added to the list of affected users our Product Engineer will notify you via email once the issue is resolved. 

I've collated articles that will help you take the guesswork out of collecting sales tax. If you charge sales tax for your products or services, you don't need to worry about calculating each tax rate yourself. Additionally, you can learn how to record, adjust, and delete sales tax payments in the tax center:

• Learn how QuickBooks Online calculates sales tax
• Manage sales tax payments in QuickBooks Online

Stay in touch with me if you have other Sales Tax concerns in QuickBooks Online by commenting below. I'm always here to help you.

Greetings, we continue to have issues with the Sales Tax Center and sales tax calculations in the Sales by Customer Detail report. This has been ongoing since October 2023. Since then, we have had to resort to other measures to accurately calculate sales tax due and file our monthly taxes correctly. In addition, we now question the accuracy of other significant calculations such as those associated with payroll. We also wonder why Quickbooks would launch these changes and continue with them despite the issues that have been costly to the consumer. Attached is the screenshot of the Sales Tax Center as of today. Regards.

Having a similar issue. The record payment button is no longer there. I can't record

any sales tax payment. Tried different browsers, cleared cache and cookies, restarted

computer, nothing. FIX IT!

Hi, @design2.

As previously mentioned on this thread, we're currently investigating the issue of the Sales Tax Center Error in QuickBooks Online. Our engineers are working hard to resolve this problem as soon as possible. 

I recommend contacting our phone support to add you to the list of affected users. This way, you'll be notified via email once the case has been resolved.

Moreover, if you want to mark customers as taxable or non-taxable or set a default tax rate for all customers, you can visit this article for guidance: Default customer sales tax rate in QuickBooks Online.

Please let us know if you have further concerns regarding the sales tax center. We'll be here to assist.

Thank you for sharing your issue. I hear ya! Still having them, too. As previously mentioned, I have been taking extraordinary measures outside of Quickbooks to formulate reports to file monthly taxes since October. It has been a burden.

Wondering why not restore or revert the tax center programming to August when there were no detrimental tax center issues, until you can debug the new? The current tax center state has resulted in significant adverse effects. With a new tax season quickly approaching, a different strategy may need serious consideration.

I've called 3 times now to no avail. They said I need to migrate all of my sales tax payments from both companies to the new UI. What are they talking about?  It's your program, figure it t f out. Ridiculous. I've wasted hours messing with this and still no concrete solution. Please help me so I can record my tax payments 

I hear ya! I do not know how to we will record the sales tax payments by our deadline for this tax season. We will need to pay our accountant extra to fill in the blanks. I am dumbfounded by this.

I've been having the same problem as well.  I've reported it and they act like they never heard of it before and then after an hour or so, they finally say "Oh, yeah, we will add you to the existing tickets and update you when there is progress".  From past experiences, I know that'll never happen.  The advice they told me is that the more people who report via the "Feedback" button under the Gear Icon, the more attention it'll get.  So go to the Sales Tax Center and screen shot the page and then report feedback.  Maybe if enough of us do it, they'll actually do something because, despite what person above says ... the engineers are certainly not working on this to resolve it quickly.  It is insulting to even say that.  Do they even test the software before a rollout? 

Sorry for your frustrations! Still dealing with it as well and have wasted so much time too. When we started having problems with the old sales tax center, they said to update to the "new center" - and to this day all that shows there is: "Give us a few minutes and try again. If it still doesn’t work, call us so we can take a closer look."  

We have to pay sales tax monthly, so are keeping track in a spreadsheet outside of QB (per advice from our accountant, we are saving copies of all invoices as well in case the "fix" creates other issues).  Updating to the "new auto center" made all of our rates inactive so we had to check/update customer addresses then check invoices to be sure it is auto applying the right rates. So far, the Sales Tax Liability Report is accurately matching the spreadsheet data - so at least that seems to be correct for now. After we pay the sales tax, we are manually matching the bank transaction by marking it as a transfer to the sales tax payable account. Not sure if this is the best workaround but hope it gives some insight!

Yeah I'm having to keep track outside of QBO as well.  I'm still laughing at the cookies, cache, browser... that's the go-to for every customer service issue for QBO people - they don't even research it.  I swear the customer service playbook is:  make the customer verify who they are by 12 different methods, if they make it through that ... then make them clear their cache, change browsers and delete cookies... then if they are still with you... then look into the problem.