Sales Tax Section Missing from Products/Services Creation/Editing

Welcome to the community, JonJon93. 

Thank you for your effort in trying a different browser.  I understand your concerns about setting the tax classification for your services and how it affects your business. I will ensure that you receive the necessary assistance to resolve this issue promptly.

Currently, there's investigating of the issue with editing sales tax in QuickBooks Online. No worries, our engineering team is working hard to fix the problem as soon as possible. 

I highly recommend contacting our live support team, they will add you on the list of the affected users and they'll informed you once the issue is resolved. Here's how: 

1.  Log into your QuickBooks (QBO) account.
2.  Click the ? Help button at the top right corner.
3.  Go to the Search tab and enter your concern in the search field.
4.  Select Contact Us and choose a way to connect with us.

Meanwhile, you can also do this to change the classification of your tax by editing it when creating an invoice. Here's the steps: 

1.  Go to + New and select Invoice.
2.  Fill out the necessary details.
3.  Click on See the math.

4. Select Edit.

5. Click Edit sales tax. 

6. Pick a category and click Done.

7.Select Save and continue then Close. 

Moreover, please check out this link to check your reports:  review sales tax reports

If you need further assistance about your sales tax in QBO, just click the reply button below and I am here to extend my helping hand. Have a good day! 

I posted about this yesterday - it looks like it was a bug as we are now seeing the Sales Tax section for our products and services.

When I tried to create a new invoice on Monday Dec 16th the city sales tax is missing but the state tax is there.

When I try to override the tax it turns a shade of gray- doesn't give me that option.  Also, the city tax location is not on the drop down of agencies.

I've tried contacting QBO twice both by chat and phone call.  Not resolved as of today.  Any suggestions as I'm not able to invoice the customers at all this week

Thank you for joining the thread, @JC2018.

It's possible that the agency has been marked as inactive. Additionally, you mentioned that you override the tax however it's grayed out, which could possibly indicate that the custom rate in the Sales Tax settings has also been inactive. You need to re-create a custom rate to ensure it appears when generating an invoice.

I will guide you through the process of reactivating the agency.

Here's how:

1. Route the arrow to Taxes, then select Sales Tax.

       2.  Click Sales Tax Settings.

        3. Find the agency that is inactive, then click Make active.

To add tax rates of the agency:

1. Please click the dropdown arrow beside Add agency.

        2. Select Add custom rate.

        3. Kindly, put the information that is needed to be filled.

        4. Click Save.

You'll see that it's now reflected in invoice, and you can choose what tax rate is applicable.

Furthermore, you can access this article for more information about editing sales tax rates and agencies, and adding a combined tax rate: Set up your sales tax in QuickBooks Online.

And, if you desire to set a default sales tax rate for all of your customers you can open this article to learn: Default customer sales tax rate in QuickBooks Online.

Should you require further assistance in navigating through the sales tax settings, feel at ease to reach out. I am here to provide guidance in maximizing your utilization of QBO. Take care.

There must be a software glitch.  All the Texas Agencies are missing and I am unable to add/change any of them as they are not on the drop down nor do they appear as inactive.

Only the Texas Comptroller shows.

Is there someone who can help me off line?