Sales Tax

Thanks for sharing the error message with me, @dpearcevcc.

Let’s perform some troubleshooting steps to get around this.  I recommend accessing your QuickBooks Online (QBO) account on a private window or incognito window. 

There are times that stored cache causes unusual behavior to the browser that hinders the performance of your QBO account. Using a private window or incognito help us identify if this is a browser error.

You can use these keyboard shortcut keys in opening a private window:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

Once in a private window, you can follow these steps in editing your tax agency:

1. Go to Taxes menu.
2. Click Add/edit tax rates and agencies under the Related Task section. 
3. Select the tax agency and click Edit.
4. Change the name and click Save.

If you’re able to do edit your agency, go back to your regular web browser and clear its cache to refresh it.

If the issue persists, try using other supported browsers so we can check if this is a browser-related issue.

Furthermore, you can also check out these resources that can help you in your future tasks:

• How do I record tax withheld by my customer?
• How do I set up sales GST/VAT rates and use them on forms? (International QBO)

Let me know if you other questions about taxes in your QBO account. Tag me in by leaving a reply and a spring back into action. Have a great day!

This does not work, I still get the same message in an incognito browser.  It does not have a menu within sales tax so there are no related tasks. It is just a gray screen with the message.

Hello @dpearcevcc,

Since you still have the same error even after performing some troubleshooting steps, I'd recommend contacting our Customer Care Support. A specialist can pull up you're account, securely, and create a case or ticket associated with your account to be submitted to our engineers for further investigation about this unexpected error.

To do so, here's an article you can read to learn more about how you can reach out to our dedicated support: Contact the QuickBooks Online Customer Support team.

Lastly, I've got you this helpful article for ideas about preparing your tax payment: File and pay Tax/GST.

Stay safe and post again or comment below if you have any other questions.

Has this issue ever been resolved? I teach accounting using QBO and all my students are having this issue.

Hi there, @rrichard.

It's my priority to help you get rid of this error message that's showing up on your students' Sales Tax page.

You can have your students perform the troubleshooting steps shared by my peer JasroV to get this issue sorted out. If the problem continues, I recommend reaching out to our Customer Care Team. They have the tools that can help investigate the root cause of this matter and apply a fix.

Here's how you can reach them: 

1. Click on Help at the top menu bar.
2. Hit on the Contact Us button.
3. Enter a brief description of the issue in the What can we help you with? box.
4. Press on Let's talk.
5. Select on Get a callback.
6. Key in your contact details, then tap on Confirm my call.

I'd also like to share this article to give you complete details about the process of setting up sales tax in QBO: How do I set up sales GST/VAT rates and use them on forms?

Please let me know if you have any other questions by clicking the Reply button. I'd be always around to help.

Hi, I am having the same problem. Customer service says this is a new issue that they haven't had before, a case has been open about a month ago. Still nothing from them. Have you solved this problem? If you have please get back to me.

Hi there, James.

I am here to address your concern regarding the ongoing issue of accessing your Sales Tax with your QuickBooks Online (QBO) account that was mentioned to you by our customer support team.

Upon checking, the investigation regarding accessing the Sales Tax Center is in progress. However, since the Community team is a public forum, I recommend contacting our support team. In this way, you'll gain secure access to the latest information and updates related to this matter. Rest assured that our product engineering team is committed to finding a solution and resolving this problem at your earliest convenience.

Here’s how:

1. At the right upper screen of your QBO account, click Help (?).
2. To get started, select one of the tabs:

• Assistant: Get quick, personalized answers by selecting a suggestion or typing a question. Talk to a human for further help.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us.

In addition, if you're interested in learning more about closing the fiscal year and preparing for the new one in QBO, I suggest taking a look at this article. It offers some great tips and insights that can make the process easier and more efficient: A year-end guide for QuickBooks Online.

I appreciate your patience as we are still working on this. Please leave a comment below if you have any QBO-related feature questions QBO. I’ll be here to assist you.