Thank you for bringing to the Community space, @mhope. I understand that you're facing challenges with using automatic sales tax. I'm here to assist you in resolving this matter.
Let's perform some troubleshooting steps to see whether the issue is with the browser. It can be due to outdated or corrupt cache files in your web browser. Start by opening an incognito window on your QBO account. Based on your browser type, please refer to the keyboard shortcuts below:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If this works, clear your browser's cache. Use one of these links depending on your browser:
Additionally, you can visit this link if you want to learn about how to manage sales tax payments in QuickBooks Online.
If you have further questions related to QuickBooks Online, feel free to comment down below. The Community has your back and is happy to assist anytime. Take care!