use automatic sales tax

Thank you for bringing to the Community space, @mhope. I understand that you're facing challenges with using automatic sales tax. I'm here to assist you in resolving this matter.

Let's perform some troubleshooting steps to see whether the issue is with the browser. It can be due to outdated or corrupt cache files in your web browser. Start by opening an incognito window on your QBO account. Based on your browser type, please refer to the keyboard shortcuts below:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If this works, clear your browser's cache. Use one of these links depending on your browser:

• Firefox
• Google Chrome
• Safari for Mac
• Safari for iPad and iPhone
• Microsoft Edge
  
  

Additionally,  you can visit this link if you want to learn about how to manage sales tax payments in QuickBooks Online.

If you have further questions related to QuickBooks Online, feel free to comment down below. The Community has your back and is happy to assist anytime. Take care!

Intuit strikes again!  I don't use automatic sales tax because I work in a five county area each with their own tax rate.  New York State demands that sales tax be separated by county on sales tax filing.  That being said,  the "edit tax" link has stopped working in both Google Chrome and Microsoft Edge.  Nice!  Some of us work 7 days a week so to have support only M-F is ridiculous for the prices they charge.  Yet another "enhancement" gone wrong.  Intuit needs to stop playing with the interface to justify their prices.  I hear you will only have the new format invoices which better not blow up the way they get folded into window envelopes.  Yes some of my customers do business via snail mail.