Sales Tax Center Not Working

Hello there. Thank you for sharing your concern here. I see you have encountered an error in the Sales Tax Center. I've got you! I have here some information relating to this issue.

We currently have an open investigation (INV-92855) into this concern. For now, it is best to contact our QuickBooks Online Support Team so they can include you in the list of affected users. This way, they will be able to notify you as soon as any solution is available.

To speak with one of our experts from QuickBooks Online Support. Please follow the steps below to contact support:

1. Sign into your QuickBooks Online company. Select Help (?).

2. Choose either tab: Assistant or Talk to a Human.

3. Search or click Contact Us.

4. Start a chat with a support expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

I'm including these articles you may find helpful in the future while working on a task in QuickBooks Online:

• Manage sales tax payments in QuickBooks Online.
• Set up or change your payroll tax filing or payment schedules.

Your patience on the matter is well appreciated. Our engineers are working hard to find the best solution to rectify this error. If you have further questions with any QuickBooks-related concerns, drop a comment below, and I will answer them in any possible way. That's it for now. Stay safe!

I spoke to the "experts" still no resolution.  I see posts on here going back to November on this issue.  Is there any intent to fix it?

I am having a similar issue.  The customer service people have NO CLUE.  I just spent an hour on the phone with someone and they finally told me I needed to "contact your accountant".  I said "what does my accountant have to do with this?".  She said "I dont know".  

Im not sure what to do at this point.  Im very frustrated that Quickbooks changed the Sales Tax Center.  The old version had worked just fine for me.

I hear you, @cgk114.

I understand how important it is for customer service to help navigate and resolve your concern with accessing the Sales Tax Center in QuickBooks Online (QBO) following the software updates. I'm here to make it up to you and help resolve the error you encounter when accessing the page. 

To isolate the cause of this issue, I suggest logging in to your QBO account through your browser's incognito mode, as this could be a temporary error with the online platform. 

• Google Chrome: Ctrl + Shift + N
• Edge: Ctrl + Shift + N
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If you can access the page without the error, proceed to clear your browser's cache. This process will remove and fix specific issues and help the program run optimally. Additionally, you can use other devices and supported browsers to ensure everything works as expected. However, if the error persists on your end, I'd recommend reaching out to our Support Team again, as the problem could stem from the account itself. This time speaking with a different representative who may be able to provide clearer guidance.

In the meantime, you can consider running a Tax Liability Report as a workaround to determine liability for each agency.

For future reference, let me add this article as a guide in managing your sales tax payments: Manage sales tax payments in QuickBooks Online.

If you'd like to add more details or need further assistance accessing your Sales Tax Center, we'll be here in the Community to help. Stay safe.