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Level 1

You have either selected a tax liability account on a transaction where it's not allowed, or haven't specified a tax rate along with it

I'm receiving error "You have either selected a tax liability account on a transaction where it's not allowed, or haven't specified a tax rate along with it" when I try to match my tax payment expense with a required tax payment.

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QuickBooks Team

You have either selected a tax liability account on a transaction where it's not allowed, or haven't specified a tax rate along with it

Thank you for joining us here in the Community, @lburke88.

 

The possible reason why you’re getting this error is because the account type connected with your bank isn’t credit card or bank category. I’d be glad to show you how to review and edit the account type.

 

  1. Go to the Transactions menu.
  2. Select Banking.
  3. Click the drop-down menu ▼ and select the bank account.
  4. Click on the pencil icon .
  5. Choose Edit account info.
  6. Click the drop-down menu ▼ under the Account Type and select either Bank or Credit Card.

 After reviewing the account type, you can refer to the articles below:

Feel free to read this article if you have any other transactions to review in your register in the future: How you can review a transaction in your account register.

 

Fill me in if you have further concerns. I’ll be here to help. Have a nice day!

Highlighted
Level 1

You have either selected a tax liability account on a transaction where it's not allowed, or haven't specified a tax rate along with it

Unfortunately the account was already connected as a credit card.  Could I please have some other possible solutions?

 

Thank you,

Liam Burke

Highlighted
QuickBooks Team

You have either selected a tax liability account on a transaction where it's not allowed, or haven't specified a tax rate along with it

I appreciate you getting back to us and following the steps provided by my peer above, @lburke88.

 

Let's perform some troubleshooting steps to get rid of the error and get you back to working order.

 

To check if it's a data issue, let's try logging in to your QuickBooks Online (QBO) account via a private browser. There are times that the browser stores frequently-accessed data, thus causing websites, like QBO, to act weirdly.

 

To use a private browser, here's how:  

 

  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + N
  • Safari: Command + Option + N

If this works, it means that you need to clear your browser's cache so the system can start fresh.

 

If you get the same result while using a private browser, I recommend contacting our Phone Support Team. This way, they can further investigate this matter and provide additional troubleshooting steps to get this fixed.

 

You might want to read this article to learn how to manage your sales tax payments: Manage sales tax payments in QuickBooks Online.

 

Keep in touch if you need more help with your sales tax, or if there's anything else I can do for you. I always have your back and am always happy to help. Have a great day.

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