Hi @flockman,

Thanks for following this forum and for sharing your information. Due to security reasons, the system deleted it to protect your identity. 

I can feel the urgency of having the $650 be refunded back to your credit card. I want to make sure that your concern will be taken cared of right away. I'd suggest you let the primary or the billing contact of the QuickBooks Payroll account to communicate with our Customer Care team. They can verify the subscription and help submit a request for a refund to the billing team once confirmed that the account is canceled. 

For your reference, check out our support hours and contact us at the time convenient to you.

Leave a comment below whenever you have additional questions. I’m always around here to help. Take care.