I can see where you're coming from, and please know that this is not the experience that I want you to have with our sales representatives, customer service supports, and product, @sweeterhorizons1.
What I can do here in this forum is to take note of this experience so I can pass it along to our management team. This way, we'll be taking this opportunity to make new strategies to help you more efficiently in the future.
Please know that all QuickBooks customers are entitled to unlimited support sessions after purchasing the software. This includes product installation, upgrade, troubleshooting, and guidance in performing crucial administrative tasks.
Although, some issues may require a support plan for live assistance, especially if it involves complex technical procedures. You may read our QuickBooks Desktop software support policies to learn more about this topic.
Moreover, if you're using QuickBooks Desktop 2020 or newer versions, our representatives should be there to help you reactivate the program without any associated fees or charges. To ensure that this will be taken care of as soon as possible, I recommend giving us another chance to help you out again and find your account back. You can follow these steps to connect with us:
- Open QuickBooks.
- Go to the Help menu, then select QuickBooks Desktop Help.
- Click Contact Us.
- Enter "Unable to activate my QuickBooks." in the description box.
- Select Let's talk and then choose a way to connect.
I'll be adding this reference that could give informative tips about using the product: Get QuickBooks Desktop user guides.
We're always around here every day to get you back on track. Please comment anytime if you have other concerns or additional questions about QuickBooks. We'll make sure to help and keep you up.
