Hi Jf823,
We strive to ensure every customer is satisfied with our service. I believe that this shouldn't happen since your account and business are already closed.
If only I can review the charges on your account, I would be able to provide a formal response regarding this matter. However, the ability to pull up your account details and billing history is done by our Customer Care Team. This way, we'll be able to protect your personal information.
That said, you'll want to give us a call or a message so we can look into your account in a secure session. One of our representatives will check the charges and discuss the refund for you. Here's how:
- Go to the Help icon.
- Select Talk to a human.
- Enter "Talk to a human" again in the search bar.
- Choose I still need a human, then click Contact us.
- Select Get a callback or Send a message to start a conversation.
I've also enclosed an article that will help you check where the charges from your account are coming from and why: Understand Intuit charges on your credit card or bank statement.
Please feel welcome to reach out to me with any other questions or concerns you may have. I'm looking forward to helping you out again.
