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Since the system is asking an additional verification when logging into QuickBooks even the option is turned off. I'd suggest getting in touch with our QuickBooks Online Support to have this investigated.
To ensure we address your concern on time, check out our support hours. Here's how to get in touch or chat with us:
1. Click the Help (?) icon.
2. Choose Contact Us.
3. Enter a brief description of your situation in the What can we help you with? area, then click Let's talk.
4. You'll be presented with a few options for connecting with Intuit. Select Get a call.
Additionally, I recommend visiting this link: Account Management. These will provide links about managing your QuickBooks Online account, users, password, and billing.
Ping me if there's anything else you need to know. I'm always up for any questions you may have. Have a great day!