Greetings, @brian33allen.

Thanks for joining this conversation.

I appreciate you sharing this information in the thread. This will definitely help the users that have the same issue. In case they need steps on reaching out to our Support team, here's how:

1. In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
2. In the Search tab, select Contact us. 
3. Enter the topic you need help with. You can also enter questions or ask to talk to somebody.
4. Hit Continue.

To check our Support hours, refer to this article: QuickBooks Online Support.

For more tips and other resources, I recommend visiting our website for future reference: Self-help articles.

You're always welcome to post again or leave a comment if you have questions about QuickBooks. Take care and have a good one.