Hi Karen,

I would recommend getting in touch with our QB Desktop team so they can check your account, They are open on weekdays from 6 AM to 6 PM PT.

1. Click on Help.
2. Choose QuickBooks Desktop Help.
3. Choose Contact us.
4. Enter a summary of the scenario and hit Continue.
5. Click Message an agent.

If you have any other concerns, feel free to go back to this thread.