Hello, don.
I'm here to help fix the issue you're having with your QuickBooks Online (QBO) mobile app.
When the application is not fully functional, one of the causes is the app's data. To isolate this, let's reset it. This process plays the same role as clearing the cache from your web browser. Please refer to the steps below.
For Android devices:
- Select the menu at the top right and choose Settings.
- Press Refresh Data and choose Yes.
In your Phone Settings:
- From your phone's settings, tap Apps (varies by device).
- Choose the QuickBooks app from the list and select Storage.
- Select clear data.
Once done, restart your device and reopen your QBO mobile app to double-check.
However, if the same thing happens, let's uninstall/reinstall the app. For detailed steps on how to do it, please refer to this article: How to download the QuickBooks Online mobile app.
Moreover, you can always visit our website for more tips and other resources you can use in the future: Self-help articles.
Please let me know if you have follow-up questions about this or anything else. I'm always here to help. Stay safe.
