I appreciate the screenshot you've provided, una. Let's get this sorted out. 

When we encounter unexpected situations when using QuickBooks, it's recommended to perform some troubleshooting steps to rule out the possibility of a browser issue. In that matter, we can open your account on an incognito window. Doing so prevents the browser history from being saved. 

You can use the following keyboard shortcuts based on your browser type: 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If the private browsing session works, clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with a clean slate.  

 
I'll be adding this article to learn how to use one email and user ID for all the QuickBooks Online companies you sign in to: Use one user ID to access multiple companies in QuickBooks Online. 

Leave a comment below if you have more queries regarding modifying your information. Take care!