Thanks for providing details regarding your concern, dawn. I acknowledge that adapting to changes could take time. I'm here to help fix the calculation of your invoice payment terms.
To begin, we can double-check the term used on the invoice(s) to ensure you've applied the correct one:
- Go to the Sales menu and select Invoices.
- Locate the invoice(s) and click Edit under the Action column.
- Check the term used and close the invoice by clicking the X icon.
Next, set up the Due in fixed number of days to zero from the Terms page. This way, you'll have accurate calculations for your billing data:
- Go to the Gear icon and then All list.
- Select Terms and locate the term you used for the invoice(s).
- Click the dropdown arrow under the Action column and hit Edit.
- Set the Due in fixed number of days field to Zero (0) days.
- Once done, tick Save.
Following that, you'll have to reselect the term on the invoice(s) to apply the changes made to the term's setup. For additional reference, please review this link: Fix inconsistencies in due date and invoice date in QuickBooks Online.
If the issue persists, I recommend accessing your QuickBooks account using a private browser. It restricts unnecessary data from being saved in the system. To proceed, kindly follow these keyboard shortcut keys depending on the browser you're using:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
From there, review your customer billing calculation. If it's accurate, kindly clear your regular browser's cache and cookies to fix the abnormal behavior in the system. Doing so removes excessive data build-up that affects the program's performance.
Nevertheless, you can consider using another supported browser if you get the same result after following the procedures above.
I've also added these resources to guide you in a seamless process of recording invoice payments and handling refunds for your customers:
I'm still available if you have more queries about your invoicing terms or need assistance with other transactions in QuickBooks. Just tag me on this thread, and I'll be delighted to help you in any way.
