Payment terms not calculating correctly...what's going on?

Thanks for providing details regarding your concern, dawn. I acknowledge that adapting to changes could take time. I'm here to help fix the calculation of your invoice payment terms.

To begin, we can double-check the term used on the invoice(s) to ensure you've applied the correct one:

1. Go to the Sales menu and select Invoices.
2. Locate the invoice(s) and click Edit under the Action column.
3. Check the term used and close the invoice by clicking the X icon.

Next, set up the Due in fixed number of days to zero from the Terms page. This way, you'll have accurate calculations for your billing data:

1. Go to the Gear icon and then All list.
2. Select Terms and locate the term you used for the invoice(s).
3. Click the dropdown arrow under the Action column and hit Edit.
4. Set the Due in fixed number of days field to Zero (0) days.
5. Once done, tick Save.

Following that, you'll have to reselect the term on the invoice(s) to apply the changes made to the term's setup. For additional reference, please review this link: Fix inconsistencies in due date and invoice date in QuickBooks Online.

If the issue persists, I recommend accessing your QuickBooks account using a private browser. It restricts unnecessary data from being saved in the system. To proceed, kindly follow these keyboard shortcut keys depending on the browser you're using:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Shift + N

From there, review your customer billing calculation. If it's accurate, kindly clear your regular browser's cache and cookies to fix the abnormal behavior in the system. Doing so removes excessive data build-up that affects the program's performance.

Nevertheless, you can consider using another supported browser if you get the same result after following the procedures above.

I've also added these resources to guide you in a seamless process of recording invoice payments and handling refunds for your customers:

• Record invoice payments in QuickBooks Online.
• Void or refund customer payments in QuickBooks Online.

I'm still available if you have more queries about your invoicing terms or need assistance with other transactions in QuickBooks. Just tag me on this thread, and I'll be delighted to help you in any way.

I am having this problem, also. The solution given does not work. The only thing I have found, besides manually changing the due date, is to click on the date of service and change it and then change it right back. This will get it to calculate correctly. 

This does not correct the problem. I work out of two different QuickBook instances and am having this issue in both. It looks like maybe there was a recent update made that is making this happen. Having to go and change each invoice is not efficient. Is there a way to put in a support ticket?

Please go to feedback and report the issue. I have reported several issues since the “new” invoice experience that rolled out it May. It’s created lots of issues for me personally and my monthly subscription cost went up.  Yikes!

I appreciate the troubleshooting and workaround you've done to solve the payment terms calculation issue you're currently facing, Ahednrix.

With that, I'm here to assist you in raising a ticket by contacting our QuickBooks Online (QBO) customer care team to investigate this issue further and provide an adequate solution.

Here's how:

1. Sign in to your QBO account.
2. Go to Help (?).
3. Choose the Search tab, then click on Contact Us.
4. In the What Can We Help You with tabs, select which tab suits your needs or you can select Ask about something else.
5. Enter your concern, then select Let's Talk.
6. Choose a way to connect with us:
   • • Start a chat with a support expert.
     • Get a callback from the next available expert.

Please know our support is available depending on your subscribed QBO product. Here are the following schedules:

• QBO Plus, Essentials, Simple Start support team are available Mondays to Fridays from 6 am to 6 p.m. and Saturdays from 6 am to 3 p.m. following Pacific Time.
• QBO Advanced support team can be contacted at any time of the day.

After sending your invoices, you'll receive payments from your customers. To document them, you can utilize the steps in this article for guidance: Record invoice payments in QuickBooks Online.

Let me know if you have additional concerns working with your invoices, Ahednrix. You can reach out to the Community at any time.

Has there been a resolution to this issue?  I'm about to start generating billing drafts for September.  All of these issues are creating a chaotic experience for me.  

I am well aware of how detrimental this situation can be for your business. I wanted to extend my gratitude for your proactive approach towards rectifying the payment terms calculation, Dawn.

Please know this is not the experience that we want you to have. I recommend contacting our support team again. I understand that you've already been in contact with them and I can see that the call got disconnected. Currently, that's the most we can offer since they have all the necessary tools to securely review your account via a screen-sharing session. Our support team will further investigate the issue to understand why this keeps happening, this way they can give you accurate information to resolve this issue.

Furthermore, you can check this article to learn more about customizing your invoice payment terms: How to Adjust Invoice Payment Terms in QuickBooks Online.

In addition, feel free to visit this helpful article and learn about personalizing sales transactions in QBO: Customize invoices, estimates, and sales receipts in QuickBooks Online.

I encourage you to comment below if you have any more questions or need additional assistance with your invoices or any other inquiries in QBO. I am here to support you at every step.