Thanks for verifying your QuickBooks version and laying out your concerns in detail, DrEH. Creating a Journal Entry without balancing debits and credits will flag an error. Let me direct you to experts in financial matters while we work together to recover or trace the missing entries.
In QuickBooks Online, all Journal Entries need to balance, with Debits matching Credits. It means you'll need to make a double-entry accounting, as per FishingForAnswers. Otherwise, the software will prevent you from saving an unequal entry.
I'll share a screenshot below for reference.
In this case, I recommend consulting with an accountant to verify that the adjustments adhere to accounting standards and principles. They can offer alternative strategies for correcting accounts and maintaining accurate financial records. If you don't have one, find an Accountant or Bookkeeper near you.
Moreover, you can check the Audit Log to track changes and deletions for the Journal Entry that disappeared. I'll show you how.
- Go to the Gear icon, then select Audit log under the Tools column.
- Set the User, Date Changed, and Events fields for easy tracking.
- Locate the entry and click View under the History column to review all modifications made within the system.
Furthermore, you can print a journal entry report in QuickBooks Online for detailed documentation of all transactions made over a specified period. It will also assist you in understanding the movement in various accounts and spotting inconsistencies or unusual entries.
Lastly, keep this guide handy for situations where you need to update or correct a journal entry: Reverse or delete a journal entry in QuickBooks Online.
If you have additional questions, please get back in touch with us. Your accurate accounting is our top priority. I'll ensure we do everything to maintain your records correctly.
