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Rozmore13
Level 4

Speaking to Someone Live at Green Dot Bank

I am having severe difficulty reaching someone to speak to regarding a problem at Green Dot Bank.  I have tried:

 

1.  the telephone number on the back of the Green Dot Card - The answering system asks me to enter the card number, but when I do, it does not "recognize" the card.

2.  I have tried emailing them and got a response - that they would call me back in a business day.  They called but when I took the call, it was dropped.  This has happened twice.  The are indicating that I am the one dropping the call.  I assure you that I need to speak to them and would not drop the call.

3.  A supervisor was supposed to call me within 48 hours and I have not received a call after 4 days.

4.  I just tried calling the supervisor's telephone number and the voicemail indicated they were not available.

 

Any help you can give me would be greatly appreciated.

 

 

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