Hello there, @manager-cwspring.
Thank you for getting back to us promptly. I understand how important it is for you to connect your bank account to QuickBooks. Allow me to guide you in the right direction.
If you have followed all the troubleshooting steps provided earlier and the issue persists, I recommend contacting our Live Support Team. They have the necessary resources to start a screen-sharing session, review your account, and investigate the root cause of the problem. Here's how you can reach them:
- Click the Help tab in the upper-right corner.
- Go to the Assistant tab.
- Click Get help from a human.
- Choose Chat with us or Have us call you.
To ensure that we prioritize your concern, please refer to our support hours and contact us at a convenient time: Support hours and types.
In the meantime, you can manually upload your transactions in QuickBooks Online. For detailed instructions, please refer to this article: Download transactions from your bank and manually import them into QuickBooks Online.
For future use, you can read these articles about banking:
- Set up bank rules to categorize online banking transactions in QuickBooks Online.
- Exclude a Bank Transaction You Downloaded into QuickBooks Online.
Furthermore, I've added an article that will help you ensure your QuickBooks accounts match your bank and credit card statements: Reconciliation Workflow.
If there's anything else related to banking that you need assistance with, please reach out. Keep safe!
