Hi there, lgray1011. Thank you for getting in touch with the Community.
The previous representatives provided troubleshooting instructions for QuickBooks Online (QBO) and QuickBooks Desktop. If you are using QBO and have tried the initial solution, I recommend using incognito or private browsing mode to resolve browser-related problems in QBO.
You may use these shortcuts to enter private browsing mode:
- Safari: Command + Option + P
- Google Chrome: Ctrl + Shift + N
- Firefox or Internet Explorer: Ctrl + Shift + P
In addition to this, you may consider clearing Intuit-specific cookies by simply clearing your browser cache. This action can help reset website settings that could be the cause of problems while using QuickBooks.
In the meantime, you may check out this article for a comprehensive walkthrough including a video guide on linking your bank and credit card accounts to QuickBooks Online: Connect bank and credit card accounts to QuickBooks Online.
Furthermore, you can refer to these articles to gain more insights and information on how to record customer payments for online invoices in QuickBooks Online:
If you encounter any challenges about other concerns in QuickBooks Online, please feel free to share them with me. I'm more than willing to assist you further. I look forward to your response and wish you a productive day!
