It is not the experience we want you to have while reconnecting your bank account with your QuickBooks Online. Allow me to share some information that could help you with this matter.

Before anything else, what is the name of your bank institution that you are trying to reconnect to your QuickBooks Online account?

Here are the following scenarios of why you're unable to connect your bank account:

• The bank may not be a participating bank.
• Your bank might not connect to all types of accounts (for example, personal accounts vs. business accounts).
• The bank is having a system maintenance.
• Some banks have multiple names on our list. You might want to check and select the correct one, or try all possible bank URLs.

You'll want to contact your bank and inquire about any maintenance updates or requests for establishing a connection with QuickBooks. Once you've confirmed there are no issues from the bank's side, double-check if you selected the appropriate bank name when linking the account.

Here's how:

1. Go to Banking or Transactions on the left panel.
2. Select Link account or Add account.
3. In the Connect your bank or credit card to bring in your transactions field, enter the URL listed for your bank.
4. Follow the on-screen instructions to connect your account.

For detailed information, refer to this article: Connect your bank feed using Open Banking.

However, if this is not the case, I recommend contacting our QuickBooks Online Support. It allows them to look into your account and further investigate the issue.

To speak with one of our experts from QuickBooks Online Support. Please follow the steps below to contact support:

1. Sign in to your QuickBooks Online company. Click Help (?).

2. Select either tab: Assistant or Talk to a Human.

3. Search or select Contact Us.

4. Start a chat with a support expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

I'm adding this article you can use in the future: Record your payments to credit cards in QuickBooks Online.

If you have more questions about connecting your bank accounts in QuickBooks Online, post them here in the forum. I'll be sure to answer them ASAP! Have a great day!