I appreciate you for joining this conversation. Let's work together to understand why the accounts you've set up aren't appearing when creating a check. We'll then go through a few steps to resolve the issue, pranab.
First, manually enter the name of the account in the Category column of the check. if it's not showing, it could be that that account status is in inactive. Follow these steps to reactivate it:
- Go to Transactions, then choose Chart of Accounts.
- Click the small Gear icon and select the Include inactive option.
- Locate the category then select Make inactive.
If everything is correct, but the account still doesn't appear in the category column when you create a check, we can proceed with troubleshooting steps. Sometimes, browser-cached data can interfere with the functionality of websites. Thus, I recommend accessing your QBO account in an incognito window to ensure that cached data are causing the problem.
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If it works, you can clear your browser's cache to resolve issues related to stored data. Lastly, you can use other supported and up-to-date web browsers.
Additionally, you'll want to learn about the difference between bills, checks, and expenses: Handle bills to be paid later and bills to be paid immediately using bills, checks, or expenses.
If you need further assistance, please don't hesitate to post again, and I'll be around to help you.
